Client Services Director, Simpson Healthcare

Client Services Director, Simpson Healthcare

JOB SUMMARY
The Client Services Director is responsible for optimizing the customer relationship with specific Simpson Healthcare clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.

ESSENTIAL DUTIES & RESPONSIBILITIES

Project Management

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.


• Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).


• Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.


• Monitor project to guarantee adherence and pull-through of client strategy


• Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.


• Manage and attend relevant internal meetings, as assigned.


• Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.


• Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.


• Develop and maintain working knowledge of managed products and disease areas.


• Develop and assist with preparation of client pitches, presentations, and metrics.


• Manage faculty recruitment, engagement, and relationships on behalf of clients.

Client Relations and Management

• Maintain regular contact with client to ensure expectations are met.


• Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings


• Synthesize client feedback for implementation by project team members.


• Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.


• Track and report on all opportunities, key milestones, support requirements, etc.

Brand Management

• Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.


• Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.


• Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.


• Provide data, decisions and delivery of services in support of client, project and community success.

Knowledge, Skills, and Abilities Required

• Bachelor's degree required, preferably with emphasis in Marketing, Business, or Science.


• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.


• Strong organization, time management, and project management skills.


• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.


• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). Experience with Basecamp or similar project management systems is preferred.


• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.


• Great team player with a strong drive and willingness to take initiative.


• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $75,500.00 - $125,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.