Student Support Specialist

About Us: At Miaplaza, our vision is to make online learning more effective than ever before. We apply the most successful approaches in virtual education to create online learning platforms where students from different backgrounds can be successful, including kids with learning disabilities. Our platforms allow users to personalize each student’s learning path in a way that exceeds the possibilities of the traditional classroom setting. Our main K-8 curriculum platform is Miacademy, and our high school platform is MiaPrep.

Miaplaza embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

As part of our mission to reach more students and have a greater impact, we launched MiaPrep Online High School (MOHS), an accredited online private school, which has further grown to serve our families’ various educational needs. Our inaugural school year was the 2022-23 year, and we continue to grow at a fast pace as we work to establish strong systems for student success and external partnerships that provide additional opportunities to our students.

At MOHS, our vision is to bring online education to the next level by offering a flexible virtual schooling option for families. Our support services at MOHS include opportunities for students to receive online support from highly qualified teachers, participate in social opportunities and extracurriculars, and work toward their high school diploma using an individualized academic plan.

The Student Support Specialist will serve an integral role in our continued growth by taking primary responsibility for managing academic interventions, developing individualized success plans to help students reach their goals, and advising MOHS administration on refinements to our intervention process. The Student Support Specialist will work under the direction of MOHS administration and in collaboration with our academic counseling team.

Our student base is growing rapidly and we are currently hiring for multiple positions across several departments! Our expansion stems from two key factors: our commitment to providing exceptional educational content to our students by scaling our team with passionate individuals, and our pursuit of new opportunities to enhance our students' learning experiences by broadening our capabilities and expertise as an organization.

You can also hear our CEO, Johannes Ziegler, discuss our company in this podcast: https://www.youtube.com/watch?v=7mabdbqbSco&t=23s&ab_channel=Universit%C3%A4tStuttgart

Job Responsibilities:

• Manage academic interventions for students demonstrating inadequate progress, as well as for students requiring additional academic supports such as accommodations, modifications to academic plans, etc.


• Hold regular meetings with students and families to develop plans and strategies for academic improvement


• Assist students in setting realistic, achievable goals and monitor their progress towards these goals


• Review student grades and other relevant data to identify trends and areas for academic support and intervention


• Determine appropriate student interventions and recommendations based on the student’s prior performance, intervention history, learning challenges, and our established intervention plan


• Build relationships with students and families to establish trust and create a safe environment


• Provide regular updates to the academic counseling team and school administrators on student progress and intervention outcomes


• Consult with the academic counseling team to target students most in need of intervention support


• Suggest improvements to the school's policies, services, and overall efficacy based on data and intervention experiences


• Maintain accurate and comprehensive records of student progress, interventions, and outcomes, maintaining confidentiality and objectivity where appropriate


• When necessary, discuss unenrollment with families and provide unenrollment recommendations to MOHS administration, all with an intent for the student’s best interests


• Coach and provide best practice guidance to advising staff on intervention strategies and student support


• Work collaboratively with teachers, advisors, academic counselors, and other school staff to support student success


• Work toward solutions for the challenges of online learning environments while leveraging the unique opportunities specific to it


• Understand the importance and value of intervention work, maintaining professional objectivity to assess the effectiveness of interventions


• Participate in professional development opportunities to stay current with best practices in online education and student intervention


• Demonstrate willingness to support or step into other roles during times of busy seasons or times of light intervention need

Requirements:

• Proven experience in high school academic interventions particularly in an online setting


• Bachelor's degree or higher in education, special education, psychology, or a related field


• Strong interpersonal and communication skills, with the ability to engage effectively with students, parents, and staff


• Flexibility to adapt to the evolving needs of a developing online school environment


• Adept at learning new online tools and comfortable working in an online environment

Preferred:

• Experience in other areas of education, such as teaching, curriculum development, assessment design, or assessment administration


• Experience with neurodiversity-affirming practices


• Proficiency in Google Suite and/or Airtable

Job Type: Full-time (30-40 hours/week)

Salary: $27-$32 per hour

Benefits: We offer health, dental, and vision insurance for all full-time employees! Our health insurance also includes specialty care like fertility benefits and chiropractic care. We want our employees to have the care and support they need.

• Health insurance


• Dental insurance


• Vision insurance


• 401(k) with employer matching


• Employee assistance program


• Flexible schedule


• Flexible spending account


• Health savings account


• Life insurance


• Paid time off


• Parental leave


• Employee discounts


• Paid floating holidays


• Tuition assistance

Work Location: Remote

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Flexible schedule


• Flexible spending account


• Health insurance


• Health savings account


• Paid time off


• Parental leave


• Tuition reimbursement


• Vision insurance

Experience level:

• 1 year

Schedule:

• Choose your own hours

Work Location: Remote