Principal Customer Success Manager

Agiloft was named a Leader in the 2023 Gartner Magic Quadrant for Contract Life Cycle Management for the fourth year in a row. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years.




The Agiloft Contract Lifecycle Management platform has won dozens of awards, including the Editor's Choice award from PC Mag, for the past five years in a row.




Agiloft has a highly differentiated value proposition which is uniquely appealing to enterprises: pre-built applications with a deeply configurable, no-code platform for integrated Business Process Management throughout an organization.




Agiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies.




Additionally, 99% of employees who commented on Glassdoor would recommend Agiloft to a friend




Position Overview




Agiloft is looking to hire an experienced Principal Customer Success Manager to drive the


success of its largest customers and ensure maximum value is provided to them. You will be


responsible for building customer relationships, driving stickiness of our products and services,


day-to-day customer interactions and communications, securing account renewals, and


advocating as the voice of the customer internally. Our ideal candidate will work well in a fast


paced but remote work environment, achieve results through data driven efforts, be comfortable


analyzing data to tell a compelling story, and have a knack for developing deep relationships that


foster trust through strategic partnership

Job Responsibilities

• Manage renewals and strong engagement activity for a defined set of our largest customers


• Act as an advisor to the customer with a customer-first mindset by having a thorough understanding of their business needs, building relationships with their stakeholders, and helping them succeed


• Conduct EBRs(A360s)/QBRs with the account team to drive engagement and growth


• Provide expertise by identifying what the client needs and the areas of value that Agiloft can provide


• Set clear, transparent goals to meet client needs while collaborating across teams internally, including C-Suite, to deliver results.


• Maintain clear and consistent communication between customers and internal stakeholders


• Be passionate about data, the customer/consumer, and driving genuine change


• Represent the voice of the customer to inform our sales process and product roadmap


• Additional duties as assigned.

Required Qualifications

• 7-10+ years in Customer Success, Relationship Management, or Account Management


• Experience working with large Enterprise customers


• Exceptional communication skills, highly organized, collaborative, and detail oriented


• Experience building and maintaining relationships, while working to mitigate churn, drive engagement and secure high value renewals


• Excellent teamwork skills with experience in working with cross functional teams to deliver results


• Client relationship building and customer management with a track record in influencing and driving change


• Work delivery oversight with project and pipeline management skills


• Listening, questioning, and client interview techniques


• Passion for data, the customer/consumer, and driving change with strong analytical skills


• Experience with MS Excel


• Bachelor's degree or equivalent in any subject


• Excitement for being in a startup environment.

Preferred Qualifications

• JD or MBA

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected]




Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply




Applications will be reviewed as submitted. There will be no application deadline for this opportunity.