Manager, Analytics & Business Efficiency

Job Purpose

The Manager, Analytics & Business Efficiency is responsible for assisting the revenue cycle management team in monitoring revenue and accounts receivable data and the related processes that contribute to the successful operations of Med-Metrix. In addition, the Manager, Analytics & Business Efficiency is responsible for translating business requirements into both high-level and detailed functional specifications. The candidate must be able to work at a detailed level while maintaining the big picture of the overall division goals. Other responsibilities include compiling comprehensive reports for clients, data mining and analysis, and providing support for the day-to-day operations.

Duties and Responsibilities

• Work with our revenue cycle project leaders to understand our business processes and to develop reporting and analytics to monitor performance


• Maintain a current knowledge of industry and technology trends and utilize this knowledge to drive innovation in ongoing process improvement initiatives


• Prepare recurring daily/weekly/month reports and dashboards to address and support key business functions and initiatives


• Perform monthly and ad hoc cash goal analyses


• Query and analyze client data to find/understand trends and their financial impact


• Maintain a thorough working knowledge of client specific data, including payer mix, insurance and financial classes, patient access system details, data timing issues, and other issues of specific importance to each client


• Support day-to-day operations with ad-hoc analysis


• Communicate and collaborate with other team members and clients to develop solutions as needed


• Supervise the management of the work queue for daily request.


• Compile comprehensive and accurate client facing reports on a timely basis


• Analyze and solve problems quickly and thoroughly


• Manage the onshore and offshore business analysts


• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Qualifications

• Bachelors Degree in finance, accounting, computer science, business or similar analytic discipline


• Three years of experience or equivalent in a revenue cycle analytics position in the healthcare industry.


• Strong working knowledge of Microsoft Excel, including complex formulas, pivot tables, pivot charts, pivot formulas


• Functional knowledge of databases and SQL preferred, or professional experience using a major programming language.


• Experience working with customer support/client issue resolution management


• A thorough understanding of best practices for efficiently working with very large data sets in Excel


• Knowledge of insurance company practices regarding reimbursement


• Strong communication skills/oral and written


• Strong organizational skills

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.


• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.


• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.