Change Implementation Consultant, Claims

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.



Our Claims team is currently seeking a Change Implementation Consultant to join our growing team.



This is a full time, exempt role. This role is eligible for a fully remote or hybrid to Worcester, MA work arrangement.



POSITION OVERVIEW:

The Claims Implementation Consultant will play a key role in ensuring projects/change initiatives in the claims organization meet objectives on time by increasing employee awareness, adoption and usage. This person will focus on how change impacts people, including changes to business processes, systems, technology, job roles, organization structures and other initiatives. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee engagement, adoption and usage and minimize business disruption. The individual will also draft and deliver content that brings people along with the change.



IN THIS ROLE, YOU WILL:

• Ensure alignment and sustainment of change management tools and methodology with all stakeholders through ongoing collaboration.


• Support project teams to integrate change management strategy and activities into overall project plans by facilitating the following areas:


• Assess change readiness.


• Identify people change impacts.


• Utilize the change management process, identify stakeholders and impacts, and develop change mitigation strategies.


• Execute mitigation strategies and tools to engage impacted stakeholders to increase understanding, build support for change, to ensure minimal business disruption.


• Build post-implementation activities that help sustain the change.


• Co-lead and influence multi-channeled training and communications that include the diverse perspectives of multiple stakeholders to keep people informed and ensure their ability to succeed in the change.


• In partnership with the communication leads, design, draft and execute quality written and visual communications that provide consistent messaging.


• Seek input from others and work collaboratively to ensure we integrate diverse perspectives in how we communicate ideas, best practices and strategies.


• Develop efforts to increase collaboration and effectiveness of all business teams.


• Be the “voice” for the team when needed.

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree in a related field or equivalent work experience.


• Change management certification or designation a plus.


• 5-7 years of change management-related processes and methodologies including developing strategies to help shift mindset, behaviors and achieve results.


• Familiarity with project management approaches, tools and phases of the project lifecycle and how to apply change management.


• Strong business acumen and understanding of organizational issues and challenges.


• Ability to work effectively in a hybrid / blended work environment leading and influencing both in-person and virtually. Proven ability utilizing online collaboration tools and approaches.


• A commitment to including the voice of the employee and diverse perspectives.


• Exceptional communication skills, both written and verbal to a wide variety of audiences.


• Strong presentation skills capable of clearly articulating a message to varied audiences.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.



CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.



BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.



Benefits include:

• Medical, dental, vision, life, and disability insurance


• 401K with a company match


• Tuition reimbursement


• PTO


• Company paid holidays


• Flexible work arrangements


• Cultural Awareness Day in support of IDE


• On-site medical/wellness center (Worcester only)


• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.



Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”



As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.



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