Call Center Agent - Work From Home

Essential Job Functions:

• Taking inbound technical support and customer service inquiries from our customers, through phone/email/chat or other similar avenues


• Thoroughly troubleshooting a wide variety of topics related to Clearview product


• Creating and resolving tickets for support


• Supporting fellow agents with any questions they are unable to resolve


• Placing outbound calls to customers to provide updates and follow-up


• Executing on special projects as needed

Requirements:

• Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis


• Bi-lingual French is required


• Previous customer service experience required


• Professional in all internal and external interactions


• Comfortable using technology and learning new software applications


• An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis


• An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion


• Good general computer and internet skills


• Strong attention to detail


• Outstanding interpersonal skills, with emphasis on customer focus, teamwork, and relationship-building


• A background in food service, retail, or other service-oriented industries preferred

The hourly range of $17.00-20.00hr is just one component of Panasonic's Total Package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location.