Document Analyst

Summary




The AAA seeks a detail-oriented professional to analyze, index, and name No-Fault Auto Insurance documents before arbitration. Responsibilities encompass identifying and reporting discrepancies in document filings and actively supporting conciliators in addressing indexing anomalies. Join our New York State Insurance team and contribute to the seamless processing of insurance documents




The successful applicant will have the option of working remotely or in a hybrid work arrangement, and the position's base starting annual salary equivalent is $50,000 - $52,500, with quarterly incentive opportunities




Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits




Responsibilities

• Review party submissions to arbitration cases for accuracy; identify and report faulty, incorrect, or unclear submissions; differentiate document submissions into categories.


• Recognizes and reports on filing patterns, changes, or anomalies in filing habits and serves as a subject matter expert on document identification and indexing.


• Collaborates with supervisor to recognize and apply regulatory compliance and makes suggestions to ensure operational efficiency.


• Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices.


• Articulates and demonstrates a basic knowledge of arbitration sections of NYS Regulation 68 and NYS Regulation 35D related to NYSI Division's operations and tasks specific to their role and department; Addresses basic inquiries from parties and appropriately directs complex inquiries to the appropriate departments; Demonstrates knowledge of NYS insurance forms and/or related documents related to NYS Regulation 68 and/or NYS Regulation 35D and NYSI division procedures.


• Establishes a professional rapport with the user community, stakeholders, and internal associates; maintains neutrality; responds to inquiries promptly; anticipates, troubleshoots, and resolves problems by weighing the importance of facts and issues in a manner that fosters resolution and efficient management of cases; ensures that unresolved and complex issues are escalated to the appropriate supervisor.


• Demonstrates regular, reliable, and predictable job attendance.


• Regularly attends meetings and training events, both on-site and virtual.

Qualifications




Education & Experience: Associate degree in a business-related discipline; 0 - 2 years of relevant experience (e.g., customer service, medical/liability insurance, case administration, or legal environment); or an equivalent combination of education and experience




Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators, or employees of the organization




Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure; ability to understand and interpret statistical reports, financial/fee schedules, data charts, and graphs




Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions consistent with the essential job functions, including the ability to determine importance and when to elevate problems to a supervisor


Technology Skills: Proficiency with Microsoft Office Suite and web-based case management systems




The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.