MS Dynamics AX Engineer

Remote (U.S.)



Posted: 04/25/2024


Employment Type: FTE


Job Category: Customer Engineer


Job Number: 2176






Job Description





JDA TSG has an immediate opportunity for MS Dynamics AX Expert to join our team working as Customer Engineers (CE’s). CE’s work with some of the largest, and most sophisticated companies in the world, typically the F1000. They are responsible for customer satisfaction, deployment, adoption, and support of MS Dynamics AX services assisting customers in building, deploying, operating, and optimizing complex enterprise environments. CE’s are trusted advisors, specialists clients rely upon for guidance, education and adherence for best practices, risk mitigation etc



US Citizenship required for this role.



Travel: CE’s are home based, delivering services predominately via Microsoft Teams, however, some travel may be required



Salary Range: $95,000 - $110,000 based on experience



Primary work includes:

• Standard Product Work Shops - Training


• In-Depth Product Reviews - White Board (Chalk Talk) Sessions


• Health Checks / Assessments


• Post Operational Review of Product Implementations


• Product Upgrade / Migration Assessments


• Systems Performance Reviews


• Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management

Experience you need to excel in the role:

• Proven experience as a Dynamics AX engineer, architect, or similar role with expertise with all versions of Dynamics AX/F&O


• Architectural experience for Dynamics AX


• AX performance and tuning optimization, Dynamics AX +Migration, on-premise and cloud and Power Apps.


• Extensive experience with on-premises implementations and managing ERP software and third-party interfaces


• Work with team members to ensure alignment of the ERP system with business processes


• Customize ERP software to fulfill company requirements


• Knowledge of ERP software beyond Microsoft Dynamics AX (e.g., SAP, Oracle)


• Identify system problems and troubleshoot solutions


• Update system, applications, and functionalities as needed


• Train employees on the use of ERP tools and systems or delivering and/or authoring technical training


• Create and maintain system documentation and ERP process instructions


• Conduct regular system audits and testing to ensure optimal functionality


• Strong understanding of performance tuning methodologies

About JDA TSG:



Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions



Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization



Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family


• Employee Assistance Program - Get support when you or your family need it with counseling and coaching


• 401K with company match


• Paid time off


• Paid parental leave


• Volunteer Day Off


• Life insurance - Protect your loved ones and their future


• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States