Quality Assurance Analyst, AMANDA

The Company


Serving the People Who Serve the People


Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn


Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe


Want to know more? See more of what we do here




This Quality Assurance Analyst role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management




As a Quality Assurance Analyst, you will contribute to the overall quality of multiple customer solutions for AMANDA. You will have responsibilities related to the entire testing lifecycle, including hands-on testing, defect analysis, status reporting, and generating metrics. Experience with quality testing (across devices, browsers, and various operating software) is required, and experience with Agile Implementations highly desirable. Granicus releases new features and functionality frequently and the QA team is on the cutting edge of everything we do. In this role you and your team can become key product experts and drive how features are implemented

Essential Functions:

• Draft quality assurance policies and procedures.


• Interpret and implement quality assurance standards and procedures.


• Evaluate adequacy of quality assurance standards.


• Devise sampling procedures and directions for recording and reporting quality data.


• Review the implementation and efficiency of quality and inspection systems.


• Perform data analysis, system testing, as well as compiling and providing auditable documentation of results.


• Investigate customer complaints and non-conformance issues.


• Assists in driving defect detection, prioritization and resolution for data and solutions through sprint planning, daily standups, and postmortems


• Prepare reports to communicate outcomes of quality activities.


• Identify training needs and organize training interventions to meet quality standards.


• Coordinate and support testing and/or audits conducted by external providers and/or customers.


• Evaluate audit findings and implement appropriate corrective actions.


• Monitor risk management activities.


• Responsible for document management systems.


• Assure ongoing compliance with quality and industry regulatory requirements.


• Ensure quality criteria is met for all types of test coverage before release.


• Excellent communication skills - must be able to listen, comprehend, and create test plans based on requirements from the end user to ensure the need or problem to be solved is fulfilled


• Must be able to communicate in a manner that is understood by all levels of staff, including technical and non-technical end users

Security Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.


• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website:https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42

Qualifications:

• Bachelor’s degree in Computer Science/Information Technology or related field, or 5+ years of software test related experience/knowledge.


• 5+ years of software testing experience in a professional software development environment.


• 5+ years’ experience in a web-based testing environment.


• 3+ years’ knowledge of SQL databases, and post SQL.


• 2-5 years of experience with Python and Reach JS.


• Experience with testing and developing test scripts.


• Experience to exploratory testing techniques and risk-based testing.


• Strong attention to detail.


• Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment.

Preferred Skills:

• Are bilingual (English and French) – preferred.


• Have served as a developer for high-touch clients.


• Have previous experience with the AMANDA product.


• Programming experience, preferably in one or more of the following: Ruby, Java, JavaScript, XML.


• Formatting experience with HTML, CSS.


• Familiarity working within an agile software development process (XP).


• Experience with browser compatibility testing.


• Experience testing web services.


• Experience in a SaaS environment.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –


• Employee Resource Groups to encourage diverse voices


• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.


• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.


• We bring in special guests from time to time to discuss issues that impact our employee population

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status about public assistance, familial status, military or veteran status or any other status protected by applicable law.