Senior Manager, Patient Education Liaison/Clinical Educator (Los Angeles)

Patient Education Liaison/Clinical Educator - Los Angeles

Who we are:

Agios is a biopharmaceutical company that is fueled by connections. We thrive in a supportive, fun, and flexible environment full of people empowered to bring their whole selves to work. We care deeply about our work, each other, and the patients who count on us. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for genetically defined diseases – and make a bigger difference in their lives. In the U.S., Agios markets a first-in-class pyruvate kinase (PK) activator for the treatment of hemolytic anemia in adults with PK deficiency. Building on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia.

The impact you will make:

The Patient Education Liaison/Clinical Educator (PEL/CNE) is responsible for establishing strong working relationships with patients and healthcare professionals. The PEL/CNE will utilize their professional skills and clinical experience to engage with health care providers to deliver disease state education, genetic testing information, and approved product messaging. The PEL/CNE will also gain insights from clinical teams and office staff supporting patients with chronic hemolytic anemias to further their understanding of the disease burden associated with hereditary anemias, related diagnostic challenges, and the types of support they need for their patients. The PEL/CNE also supports the patient centric business model by providing disease and product education to patients and families affected by genetic disease for which Agios provides a treatment option.

Territory to include this major market: Greater Los Angeles Area

What you will do:

• The PEL/CNE will lead regional education and awareness efforts of disease state, inheritance, diagnostic and product information to patients and caregiver through in person interactions, patient and family meetings and patient education programs.


• Utilize approved messaging during in-service programs with healthcare professionals to raise disease state education and awareness of Thalassemia, PK Deficiency, and genetic testing options for the diagnosis of hereditary hemolytic anemias.


• Ensure success of in-service programs through collaborative partnerships with local sales representatives (Hemolytic Anemia Specialists) and Agios Patient Support Managers


• The PEL/CNE will pro-actively identify regional diseases state education initiatives.


• PEL/CNE will identify professional chapters and advocacy organizations in markets that have a need for disease state and branded education.


• PEL/CNE will provide quarterly and annual business plans and update their respective [Manager] and field colleagues weekly to ensure key stakeholder awareness and focus/teamwork is optimized


• Work and communicate cohesively with team members to meet needs and provide opportunities for process enhancement.


• Timely follow up on committed appointments and referrals to other health care professionals.


• Provides updates on activity to regional colleagues, ensuring that the regional team appropriately works as one entity to support patients.


• Ensure all activities are conducted in a manner that is compliant with industry mandated rules and regulations.

What you bring:

• Registered Nurse, Advance Practice Provider, Genetic Counselor


• Hematology background preferred


• HCP education and/or clinical specialist background required


• Exceptional presentation, facilitation, verbal, and written communication skills


• Ability to connect with healthcare professionals in a trustworthy manner to encourage thorough responses


• Competent and comfortable utilizing technology including virtual platforms


• Ability to develop and maintain strong partnerships; ability to influence without direct authority


• Proven track record of working collaboratively and with flexibility in a fast-paced, multi-tasking environment, while maintaining operational quality


• An innovative mindset and a proven ability to challenge the status quo


• Ability to think critically, strategically, and cross functionally


• Goal oriented, self-starter with a strong ability to self -manage


• Willingness to travel 50% of time


• Experience supporting rare diseases or hematology oncology preferred


• 1-2 years pharmaceutical experience preferred


• Ability to travel for work functions including ground and air transportation.


• Proficiency in additional language preferred (Mandarin, Hindi, Arabic, Cantonese)

Work Location:

Location Specific – Field/Remote: This is a remote based field position. Employees in field roles must reside within their designated territory. Regular conversations with manager are encouraged to ensure alignment on in-person presence/expectations. Travel may be required commensurate to the above job description and/or to attend team meetings and other company events.

What we will give you:

• Deliberate Development. Your professional growth as one of our top priorities.


• Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best.


• Premium benefits package. We invest in the health, wellbeing and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team.


• Competitive performance-based compensation. This includes both short- and long-term incentives that are connected to our business strategy.


• Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.


• Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce.


• Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.