USA New Business Telesales Account Manager

Job Advert

Trade Sales Telesales New Account Managers

Annual guaranteed salary of $45,000 plus uncapped commission

Location Flexible: Home based

Monday to Friday - 40 hours per week (full training provided)

About the Role

Warlord Games is currently recruiting in our Trade Sales department for New

Account Managers. This is a telephone-based role where you will be responsible for

the generation of new business in the Northern American geographic region. It will

be your responsibility to recruit new stores to carry Warlord Games products and

make sure the range they take is appropriate for them. Once opened the account will

then be passed over to our team of Account Managers who will look after the

ongoing relationship with the stores.

You will need a strong work ethic and be able to work independently as well as

within a team. A willingness to learn is essential, as are the abilities to clearly convey

information and listen to the customer’s needs.

In this role you will be:

• 
  Generating your own leads and well as acting on existing leads within your given

territory

• Prioritising the location and type of stores that you are opening

• 
  Opening a minimum of 8 new accounts per month within that territory


• Ensuring the ranges sold into the new accounts are appropriate to the store


• Handing over the new accounts to the relevant Account Manager


• Looking for ways to improve our offer and develop your own skills


• Contact potential or existing customers to inform them about a product or service

using scripts

• Answer questions about products or the company


• Ask questions to understand customer requirements and close sales


• Direct prospects to the field sales team when needed


• Enter and update customer information in the database


• Take and process orders in an accurate manner


• Go the “extra mile” to meet sales quota and facilitate future sales


• Keep records of calls and sales and note useful information

Deliver excellent customer service to retain customers

Warlord Games’ trade business is a global affair, and this role is to focus primarily on

the USA & Canadian regions.

Fluent English language is essential. The ability to speak in at least one other

language is an advantage as it will open the door to other regions for you. French or

Spanish language skills (verbal and written) would be very useful.

Key Requirements:

• 
  Proven experience as telesales representative or other sales/customer service

role

• Proven track record of successfully meeting sales targets preferably over the

phone

• Good knowledge of relevant computer programs (e.g. CRM software) and

telephone systems

• Ability to learn about products and services and describe/explain them to

prospects

• Excellent knowledge of English both verbal and written


• A second language would be useful


• Excellent communication and interpersonal skills


• Cool-tempered and able to handle rejection


• Outstanding negotiation skills with the ability to resolve issues and address

complaints

• A Commercial mindset and ability to grow your territory with Warlord’s

growth plans

• Previous knowledge in the gaming industry is not a requirement but a passion

and understanding for hobbies is essential

Location:

Telephone based but you will need to attend planning meetings in Nottingham if

you are based in the UK.

Please email [email protected] with your CV