IT Manager (REMOTE)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.



Our PL rate change team is currently seeking an IT Manager in our Worcester, MA location or remote work arrangement.

This is a full time, exempt role.



POSITION OVERVIEW:

Lead the team that implements rate changes for all the personal lines of business. The manager will oversee and ensure PL rate changes are implemented within schedule and with high quality.

Work with PL business leadership to determine schedule of rate changes and continually update the schedule as the business reacts to the changing business environment.

This is a fast-paced environment with many unplanned changes and requires flexibility and attention to detail.



IN THIS ROLE, YOU WILL:

• Work with PL business to schedule and implement rate changes


• Maintain high level of quality by ensuring testing and peer reviews are completed


• Manage capacity to keep the team ready to implement unplanned rate changes as they come up.


• Stay flexible to be able to meet constantly changing needs of a rapidly changing business environment.


• Review and reconcile monthly invoices to ensure accuracy.


• Continually look for and implement process improvements.

WHAT YOU NEED TO APPLY:

• Typically has 5-10 Years of IT and business/industry work experience


• Bachelor’s or master’s degree in computer science, Business Administration, or other related field. Or equivalent work experience.


• Collaborates aggressively; uses relationships, followership, and influence to get things done


• Holds self and others accountable for results


• Knowledge of personal lines insurance, rating, Leankit, and Service Now.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.



BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.



Benefits include:

• Medical, dental, vision, life, and disability insurance


• 401K with a company match


• Tuition reimbursement


• PTO


• Company paid holidays


• Flexible work arrangements


• Cultural Awareness Day in support of IDE


• On-site medical/wellness center (Worcester only)


• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.



Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”



As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.



Privacy Policy:

To view our privacy policy and online privacy statement, click here.



Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.