Customer Success Coach

VENZA works with organizations to promote data protection best practices within their organization as well as establish compliance to standards such as PCI DSS and regulations such as the European General Data Protection Regulation (GDPR).

More than 225,000 users in 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, VENZA is a privately held company with regional offices in Atlanta, GA, Pensacola, FL, and The Hague, Netherlands.

VENZA is currently seeking a Customer Success Coach to add to its team.

Account Summary

This is a unique, full-time opportunity for a friendly, high-energy professional who wants to play a key role in a growing company. Reporting to the Customer Success Manager, the Customer Success Coach will manage a number of VENZA clients as they delve into our PCI/PII and GDPR programs. This individual will use his or her project management skills to provide clients knowledge and guidance while responding to support items and inquiries with tact and in a timely manner. This individual will also prescribe and/or implement adequate tools for enhanced learning and to address identified trouble areas.

This position will be measured by overall response time and resolution, as well as ability to meet required delivery of program components. Overall levels of customer satisfaction and VENZA program adoption rates will also be key performance indicators.

Duties and Responsibilities

• Manage product deployment, including (but not limited to) the VENZA InfoSec Program and the VENZA PEAK platform (assembling user lists, creating groups and departments, etc.)


• Provide prescriptive learning within the security space while also maintaining project timelines noted in Teamwork and other internal tools


• Provide timely response to our 24/7 support system, with exceptional and timely management of client tickets via phone, email, and live chat (utilizing Desk.com)


• Understand and define the support needs of clients and help create tools and resources to improve internal processes


• Stay current with all VENZA product updates (release notes, webinars, etc.) and VENZA procedures as they apply to in-house technology (Salesforce, training materials, etc.)

• Extensive and proven project management and customer service experience


• Ability to work in a fast-paced environment and manage multiple tasks and numerous clients simultaneously


• Must be proficient with Microsoft products, including Office 365 and Skype for Business


• A Bachelor’s degree is preferred


• Experience providing application and technical support to customers and a knowledge of compliance and information security is preferred


• Experience in the hospitality industry is preferred

Compensation

• Starting at $40,000/yr


• VENZA provides significant career growth, competitive compensation and a benefits package that includes Vacation, Holiday, Health and 401k.

VENZA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, VENZA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

VENZA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of VENZA’s employees to perform their job duties may result in discipline up to and including discharge.