Senior Product Owner (SFMC)

Become a part of our caring community and help us put health first

Humana’s Corporate Marketing organization is looking for a Senior Product Owner that is Salesforce Marketing Cloud Email Specialist certified to join the Marketing Regulatory and Operational Communications (MROC) team. If you are ready to join the team of professionals responsible for Humana’s success in delivering messaging to members through direct mail, email, outbound, etc., then this just may be the role for you!

As the Senior Product Owner, you will support the Acquisition Retail line of business by leading journeys, campaigns, or communications with business strategy and consults on marketing and communication delivery strategy.

Key Role Functions

• Coordinate with Product Owner to understand and translate requirements into architecture for key solutions, from design to coding, providing consultation around channels and audience targeting




• Prioritize activities across development and operations for high quality execution, prioritizing requests, change request, etc.; lead the delivery team to achieve work stream tasks/milestones




• Look for enhancements to the messaging to achieve the strategy/goal




• Structure, plan and lead design sessions




• Collaborate with other work stream professionals to develop integrated solutions and resolve dependencies




• Work to build out annual and quarterly roadmaps in partnership with business strategy and develop incremental planning meetings




• Develop and communicate the sprint goals, and make sure the acceptance criteria is met




• Identify opportunities to simplify, automate and consolidate across lines of business or products




• Work closely with Product Owner and Scrum Master to provide progress updates and ensure the management of any delivery risks or issues




• Identify and research potential pre and post production issues and assist in resolution and provide technical support when necessary




• Structure and lead prototype demos and collect feedback from Product Owner




• Support and execute release planning activities




• Identify, resolve and/or escalate infrastructure issues




• Provide coaching and development guidance to delivery team members




• Promote best practice solutions and integrated applications to reduce costs and improve overall adoption




• Ensure clear and effective communication with existing or concurrent projects




• Create and manage solution-related documentation, providing input and solution guidance to the developers for custom solutions

To be successful in this role, you will need to be a highly detail-oriented, self-starter with strong organizational skills, who is thorough and demonstrates initiative and follow-through. Having a highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and subject matter experts is also a must.

Only persons with authorization to work permanently in the U.S. need apply. EEO

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree in marketing, Information Technology OR equivalent related experience




• 3+ years of communications, marketing, product owner (indirectly or directly) or related experience




• Experience with multi-channel campaigns




• Salesforce Marketing Cloud (SFMC) Email Specialist certification




• Requirements documentation/story creation experience




• Excellent verbal, written and presentation skills




• Demonstrated skills leading and/or influencing cross-functional teams




• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Experience with Aprimo, ADO and/or EMME




• Previous end-to-end communication experience within Humana




• Agile experience

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested




• Satellite, cellular and microwave connection can be used only if approved by leadership




• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.




• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.




• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1




• Paid time off, holidays, volunteer time and jury duty pay




• Recognition pay




• 401(k) retirement savings plan with employer match




• Tuition assistance




• Scholarships for eligible dependents




• Parental and caregiver leave




• Employee charity matching program




• Network Resource Groups (NRGs)




• Career development opportunities

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc

$93,000 - $128,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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