Operations Manager

Summary of Position: Reporting directly to the General Manager, the successful candidate will be responsible for overall direction and management of the BRT Transit Operations including dispatch, road supervision, scheduling and drivers in a approximate 250 employee operation. The Operations Manager will ensure efficiency of transportation services, business processes, budget allocations and other areas of operations that have a significant impact on service delivery. This position will ensure consistent enforcement of work-related policies and procedures.

Responsibilities: In the position of Operations Manager, BRT your responsibilities will include but not be limited to:

• Ensure that all contract performance and quality requirements are met by: establishing and maintaining ongoing feedback to York Region, meeting contract performance standards and financial goals, demonstrate emergency preparedness proficiency.


• Monitoring contact performance, operational planning, enforcing contract standards, managing billing, costs and rate issues.


• Assisted by the supervisory staff, the Operations Manager will assess scheduling/routing problems and recommend solutions and long-term improvements.


• Ensure efficient use of personnel by producing a cost-effective run-cut as well as compliance with budget and resource limits.


• Responsible for the supervision and scheduling of operations supervisors, transit drivers, Control Centre operation, planning and implementing departmental policies and ensuring maximum reliability and efficiency of run and route coverage.


• Communicates job requirements and expectations to staff, monitors performance of staff and provides coaching, discipline and guidance as required.


• Demonstrates understanding and responsibility of provincial compliance regulations.


• Understands and monitors MTO compliance, accident investigation and reporting/claims


• Understands and is able to efficiently and effectively administer a collective agreement


• Develops and implements new programs and procedures as required


• Handles multiple tasks without sacrificing operational requirements. Encourages development and recognizes potential. Understands, implements, leads by example, and monitors company policies and procedures.


• Demonstrates capability to meet or exceed customer requirements and communicates continuous improvement and value. Demonstrates capability of operating in a team environment. Meets regularly with staff, and operators to discuss contract performance and opportunities for improvement.

Requirements

Successful candidates must possess:

• A bachelor’s degree in Transportation Planning or Business Management


• Must have a minimum of five (5) years of successful management of transit operations similar in size to that of YRT, including emerging technologies, including electric bus in a unionized environment.


• Experience with contract start up and implementation is an asset.


• Knowledge of Trapeze FX or Ops or similar software, specific to blocking, run-cutting and driver performance, with knowledge of operating a computerized CAD/AVL bus tracking system.


• Fluency in English verbally and written


• Experience in business writing including disciplinary letters and grievances responses


• Strong interpersonal skills and an ability to interact with employees and management.


• Must possess a demonstrated ability to exercise discretion and diplomacy with confidential and sensitive matters.


• Effective financial/analytical skills for data and cost analysis, organizational independence and prioritization capability.


• Must be technically capable of developing programs and an organizational structure to support contract requirements.


• Must possess strong computer skills including Microsoft Office, Excel and Outlook with the ability to work with, read, analyze and interpret computer information.


• Must be able to manage multiple tasks and prioritize to meet deadlines in a fast-paced environment.


• Required to work variable hours of work and on call


• Ability to work with a high degree of autonomy and as a member of a team.

Interested applicants are requested to forward a resume to Human Resources no later than 4:00 p.m. on, Friday, May 3, 2024 at: [email protected]

We would like to thank all candidates who apply, however only those selected for an interview will be contacted.