Sr. DevOps Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Senior DevOps Engineer

ContactEngine (A NICE Company) is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At ContactEngine, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast-growing, highly respected organization.

We are looking for a very high-performing Senior DevOps Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, interactive communication platform. The role will be based in our Sandy or Atlanta office, with some flexibility for remote working. The role will work closely with DevOps team members based in the UK and India, and form part of a follow-the-sun support escalation model for infrastructure issues.

Key Responsibilities

• Work on the technical design, development, release and deployment of cloud-based infrastructure, automation, and applications


• Working with, and supporting, the development team with application configuration for deployment, monitoring and other automation


• Provide operational management and support of Linux and Windows servers and containers, including server hardening, patching, network security and log management to deliver web application and service stacks


• Work with the DevOps Manager and Information Security team members to ensure that our infrastructure meets compliance requirements and engineering best practices


• Mentor other more junior team members when required


• Provide on-call/out-of-hours support, as part of a rota with other team members

Knowledge/Experience

Required:

• 5+ years of experience working with AWS infrastructure


• 5+ years of experience working with Linux and Windows servers


• 3+ years experience working with Kubernetes, Helm, and the related DevOps toolchain in a production environment (not just a test environment)


• 3+ years experience using Terraform or similar tools to provision infrastructure from code


• Experience with Bash shell scripting


• Ability to conduct detailed code reviews against Helm and IaC


• A Security first approach

Desired:

• Experience maintaining ISO 27001 compliance (or equivalent security standard)


• Familiarity working with various CI/CD solutions – for example, Azure DevOps, GitLab, GitHub actions, TeamCity, Octopus Deploy


• Experience working with and tuning Microservices at scale, with production workloads


• Experience managing relational and non-relational databases, for example, RDS MySQL, RedShift


• Familiarity with any of the following logging, monitoring and alerting tools – CloudWatch, Splunk, StatusCake, Grafana, PagerDuty


• Scripting experience with PowerShell, Ruby, Python


• Experience working with Agile software development teams

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.