Business Process Analyst

We seek a highly motivated and detail-oriented Business Process Analyst to join us.

As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.

If you’re a self-starter, motivated and want to make a significant impact in the business world, we would love to have you. We offer competitive remuneration packages, health & travel benefits, and plenty of growth opportunities.

This is a fully remote role embedded with our client – a major German software group.

Responsibilities

You will be expected to:

• Analyse current business processes, workflows and procedures to identify areas for improvement.




• Develop and implement optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.




• Collaborate with stakeholders to design and execute process improvement initiatives aligned with organisational goals.




• Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.




• Stay updated on industry trends, emerging technologies and process improvement methodologies.




• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.




• Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.




• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.




• Communicate with shareholders and stakeholders to ensure alignment on proposed changes.




• Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.




• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.




• Provide training and support to team members on new processes and best practices.

Experience and qualifications

• Bachelor’s degree in business administration, management or a related field.




• 5+ years of experience in business process analysis and project management.




• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 27001 / 02.




• Familiarity with process mapping and modelling techniques.




• Relevant certification in business process management or a related field.




• Working knowledge of process improvement methodologies, such as Lean Six Sigma.




• Experience in project management and change management.




• Knowledge of specific industry regulations and standards.




• Experience in change management methodologies.




• Familiarity with data analytics and visualisation tools

Personal skills

• Strong analytical skills with the ability to collect, study and interpret complex data.




• Ability to manage and perform multiple complex tasks as part of the daily work assignment.




• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.




• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.




• Skilled in conflict resolution across and within teams.




• Continuous learner with the commitment to staying updated on industry trends, emerging technologies, and best practices in project management.




• Excellent time management skills with the ability to prioritize without compromising the established standards.




• Strong leadership skills.

Language skills

• Fluent English

Why join the K&C team and this project?

• German IT company with HQ in Munich


• 23 years history


• Competitive compensation


• Talented team with flat hierarchy


• Flexible working schedule

Sounds interesting? We are excited to get to know you!

If you have any questions you would like to ask or if there is any additional information you would like to receive, please feel free to get in touch via either [email protected] or the contact form at the bottom of this page.

K&C is an international software development company with 100+ experts split between our offices in Munich (HQ) Kyiv, Krakow, Sofia, Baku and Sulaimaniya. We provide consulting and direct services for the complex IT-Projects of major European clients such as Commerzbank, Nestle, Bosch, Raiffeisen, METRO, DER Touristik, Lufthansa and others.

At K&C we work with different projects — websites, portals, platforms, mobile (iOS, Android), intranet-systems. The combination of our expertise in cutting-edge technologies, 15 years’ collaborative experience with leading European clients, and a friendly and productive work environment has enabled us to turn traditional IT outsourcing into a reliable and competitive product.

Remote / hybrid opportunities





You can also work from our offices in Munich, Kraków, Sofia or Baku





Flexible working schedule possible





International company with offices in 5 countries and fully remote colleagues in several more

Vacation and sick leave days





Medical insurance - conditions may vary based on positions and geography





Professional and friendly team that is eager to expand and develop





Your personality is important - you can be you!

Send us your CV and
Cover Letter

K&C (Krusche & Company GmbH)

St.-Pauls-Platz 9

80336 Munich

Germany

[email protected]

+49 89 4161 7569-00