Telecommut
Executive Table Group (ETG)
Downtown Vancouver, BC | Full-time
www.executivetablegroup.com
Our Restaurant Portfolio
Alouette Bistro | Free Bird Table & Bar | Hydra Estiatorio | Parker Rooftop | Provisions Italiana | Trattoria di Como
About Executive Table Group
Executive Table Group (ETG) is a Vancouver-based restaurant group and a subsidiary of Executive Hotels & Resorts and Executive Group, a privately held real estate development and management company with more than 40 years of history in British Columbia.
Our restaurant concepts bring together elevated cuisine, thoughtful design, and exceptional guest experiences. Each brand is distinct, yet united by a shared commitment to hospitality, quality, and service excellence.
The Opportunity
We are seeking an experienced Restaurant / Food & Beverage Manager to lead front-of-house operations at one of our downtown Vancouver locations.
This hands-on leadership role is ideal for a polished hospitality professional who thrives on the floor, builds lasting guest relationships, and brings a strong foundation in wine. You will oversee daily dining room operations, develop your team, and deliver warm, refined, and consistent hospitality.
A strong presence during service is essential, including regular evenings, weekends, and holidays.
Key Responsibilities
Guest Experience & Floor Leadership
- Serve as a visible, approachable floor leader and guest ambassador.
- Create personalized guest experiences and build relationships with regulars, VIPs, and new guests.
- Oversee service flow, pacing, table maintenance, and dining room presentation.
- Resolve guest concerns with professionalism, sound judgment, and care.
- Work closely with the kitchen and bar to deliver a seamless guest experience.
- Guide wine recommendations and food pairings with confidence.
- Coach the team on wine knowledge, presentation, and service.
- Grow beverage sales through thoughtful recommendations and staff education.
- Lead focused pre-shift meetings covering service priorities, menu knowledge, and beverage features.
- Train and coach staff on hospitality, service standards, and effective upselling.
- Mentor supervisors and senior servers while fostering accountability and teamwork.
- Support hiring, onboarding, scheduling, and performance management.
- Maintain front-of-house procedures and reinforce standards through ongoing coaching.
- Manage daily front-of-house operations, staffing, and service readiness.
- Support reservation strategy, table allocation, and planning for groups and special occasions.
- Monitor guest feedback and identify opportunities to improve service.
- Help achieve sales, guest check average, labour, and beverage cost targets.
- Uphold food safety, responsible alcohol service, and workplace standards.
- 5+ years of hospitality leadership experience in upscale or fine dining.
- WSET Level 2 Award in Wines required; WSET Level 3 Award in Wines strongly preferred.
- Strong practical wine knowledge, including wine service and food pairing.
- Ability to turn product knowledge into engaging guest experiences and effective team training.
- Confident, composed leadership during high-volume service.
- Exceptional communication, guest recovery, and relationship-building skills.
- Strong organizational skills and attention to detail.
- A hands-on approach to coaching, accountability, and service excellence.
- Valid Serving It Right certification.
- Availability to work evenings, weekends, and holidays.
- A visible leadership role at one of our downtown Vancouver restaurants.
- Competitive compensation based on experience.
- Benefits package.
- Career growth opportunities within a diverse hospitality group.
- A collaborative leadership environment with support from ownership and the executive team.
- The opportunity to shape service culture and develop a knowledgeable, confident team.
