Telecommut
A Day in the life as a Team Leader, Trade...
- Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
- Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
- In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
- Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
- Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
- Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
- Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
- Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
- Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Strong problem solving skills
- Demonstrated ability to execute and drive results
- Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
- Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
- Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
- Ability to be in the store as the Leader on Duty multiple times a week
- Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management
- 1+ years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
- Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends
