Telecommut
What You'll Do
- Actively participate in the management and planning of the hotel staffing, financial and material resources and support major transformation projects.
- Support, coach, develop and manage the performance of service teams through formal and informal means.
- Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.
- Maintain excellent relations with all members related to the work environment: guests, employees, Germain Hotels service center, partners, suppliers, etc.
- Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard.
- Diploma in Hotel Management or equivalent experience
- 3 to 5 years' experience in front desk management
- 1 year of experience supervising a team in the hospitality industry
- Ability to solve problems, manage priorities and work efficiently and professionally
- Assertiveness and natural ability to communicate (both orally and in writing), inspire and mobilize teams
- Excellent understanding of budget forecasting based on labor and hotel operations costs
- Good knowledge of the Office and OPERA PMS, an asset
- Passionate about travel? Enjoy exclusive rates on stays at Germain Hotels and explore the country. Again and again!
- A work environment that fosters creativity and autonomy — contribute to the growth of a company that is committed to helping you move forward and recognizes you for who you truly are
- Squats help you unwind? Enjoy access to a state-of-the-art gym right at your workplace
- 30 to 40 hours per week, with varying shifts and schedule
- Hourly wage between $25 and $37/hour
- Opportunity to receive a discretionary annual bonu
- Group benefits plan paid 50% by the employer for full-time employees
