Telecommut
Detailed description
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
Job Summary
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Essential Duties And Responsibilities:
- Assist the Shift Managers to supervise multiple food service units.
- Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
- Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
- Communicate positively and enthusiastically to the café patrons and address their issues promptly.
- Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
- Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
- Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.
- Minimum 2-3 years of progressive hospitality experience in an Executive Dining Room, corporate conference centre, private club, luxury hotel, fine dining establishment, or high-end banquet operation.
- Demonstrated experience executing plated meal service, executive dining, VIP events, boardroom service, and corporate receptions with exceptional attention to detail.
- Proven ability to lead front-of-house teams while maintaining a composed, professional, and service-focused presence.
- Strong understanding of fine dining service standards, banquet service sequencing, wine and beverage service, and formal table settings.
- Exceptional customer service skills with the ability to engage confidently and professionally with executives, senior leadership, clients, and guests.
- Demonstrated ability to anticipate guest and operational needs, take initiative, and resolve service concerns with professionalism and discretion.
- Strong organizational and time-management skills with the ability to manage multiple events, changing priorities, and tight service timelines simultaneously.
- Maintains a polished and professional appearance that reflects a premium corporate hospitality environment.
- Excellent verbal communication and interpersonal skills with the ability to provide clear direction and coaching to team members.
- Proven ability to remain calm under pressure and make effective decisions in a fast-paced environment.
- Strong attention to detail with a commitment to flawless room presentation, service execution, and event readiness.
- Experience coordinating conference centre operations, meeting room setups, and event logistics is considered a strong asset.
- Knowledge of inventory controls, event documentation, consumption tracking, and operational reporting.
- Flexible to work early mornings, evenings, and occasional special events as business needs require.
- Proficient in Microsoft Outlook and basic computer applications for reviewing event orders, service communications, and scheduling.
- Demonstrates professionalism, confidentiality, and sound judgment when working in executive and corporate environments.
Required
- 2 - 3 years: Executive Dining, Corporate Hospitality, Conference Centre, Luxury Hotel, Fine Dining, or High-End Banquet Environment
Preferred
- High School or better
Preferred
- Serving it Right
- FoodSafe
Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Functional Expert: Considered a thought leader on a subject
- Leader: Inspires teammates to follow them
