Telecommut
Store Manager
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Position Summary
Store Managers at Lids lead high-energy teams, deliver outstanding customer experiences, and own total store performance. You will build an inclusive culture, develop talent, and run efficient operations to achieve sales, service, and profitability goals.
Principal Duties and Responsibilities
Lead & Develop People
- Hire and onboard top talent; partner with Authorized Trainers to ensure a seamless introduction.
- Coach, recognize, and hold team members accountable to drive performance and growth.
- Foster a culture that is fun, inclusive, and aligned with Lids standards and policies.
- Manage people processes including availability, scheduling, timecards, and employee records.
- Resolve employee issues promptly, partnering with the Help Desk, HR, DSM, or RD as needed.
- Lead Selling 101 behaviors to achieve KPIs and sales targets.
- Resolve customer escalations and urgent requests immediately to ensure positive outcomes.
- Direct floor execution to ensure fast, friendly service and smooth traffic flow.
- Promote offers and memberships so every customer is informed of current programs.
- Plan schedules and manage payroll within budgets and in compliance with applicable law.
- Execute directives and promotions from Lids Headquarters on time and to standard.
- Safeguard Company assets through accurate cash handling, counterfeit controls, and timely bank deposits.
- Maintain store systems and facilities including MPOS, Lids Custom, service requests, supplies, and maintenance.
- Manage disruptions such as closures, absenteeism, or changes in operating hours to ensure business continuity.
Product & Inventory
- Manage product flow including receiving, processing, merchandising, transfers, and ship-backs.
- Organize and maintain the backroom for speed, accuracy, and productivity.
- Ensure compliance with vendor rules including embroidery limits, purchase caps, and release dates.
- Maintain accurate pricing through weekly markups, markdowns, and promotional signage updates.
- Maximize sell-through by monitoring inventory levels, addressing gaps, and supporting inventory counts.
- Execute visual merchandising standards for windows, fixtures, mannequins, and seasonal or weekly refreshes.
- Adhere to Company policies and maintain a safe, compliant work environment.
- Maintain required documentation and records in line with Company standards.
- Two-year post-secondary education and one year of related experience, or equivalent combination of education and experience.
- Proven success in retail sales and loss prevention.
- Supervisory experience with training, coaching, and performance follow-up.
- Strong interpersonal and communication skills with computer proficiency.
- Ability to occasionally lift up to 50 pounds
- Ability to occasionally climb a ladder and work with hands overhead
- Ability to constantly stand on shift
- Ability to frequently walk on shift
- Ability to frequently hear and communicate verbally with customers, employees, and other personnel
- Ability to frequently visually observe the store and read written or digital information
- Ability to frequently operate a computer and mobile Point-of-Sales system, as well as maneuver relative software programs
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact [email protected]
