Telecommut
Job Summary: As a Cake Decorator, you'll apply proper decorating techniques and maintain quality of products by following guidelines. You'll prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.
Customer Service
Key Responsibilities & Essential Functions:
- Provides superior customer service
- Takes cake orders from customers by telephone or in person, with a high level of accuracy
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques to meet customer needs and build department sales
- Applies proper decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastries
- Writes on cakes with icing on request
- Reads / executes daily production list through cake flow
- Ensures quality control of all products before sending to sales floor per VTAs
- Ensures cake product reaches the showcase and tables at prescribed times
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, and rotates products
- Records production and shrink to aid in production planning
- Maintains sanitation in work area
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures
- Operates / maintains all equipment properly
Age Requirement
Qualifications & Key Requirements:
- 18+
- 1+ years of experience - Required
- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
- Strong customer service skills - Required
- Communication and interpersonal skills - Required
- Reading and writing skills - Required
- Planning and organizing skills - Required
- HS Diploma or GED or equivalent - Required
- Completion of Company Orientation - Required
- Safety training - Required
- eCommerce Online Ordering training upon hire Upon Hire - Required
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Constantly stand, reach at waist, grasp
- Occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills
- Occasionally be exposed to wet, cold, hot conditions, and loud noise
- Demonstrate the ability to lift up to 40 lbs
- Demonstrate the ability to manage in excess of 25 lbs
- While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Last revised: 10/1/2018
