Coffeehouse Manager - Ottawa

Status: Existing Vacancy

Location: Ottawa

Salary Range: $50,000 to $52,000 per year

Note: This hiring process does not use artificial intelligence to screen, assess, or select applicants.

About Bridgehead

For over 40 years, Bridgehead has been sourcing and supporting a family of small-scale, sustainable farmers around the world. Today, we operate 17 locations across Ottawa and employ over 300 team members. Bridgehead is recognized as a leader in bringing approachable, responsibly sourced, high-scoring coffee to Canadians.

We were the first to bring Fairtrade coffee to Ottawa coffeehouses and continue to offer exceptional coffee directly sourced from global producers. Locally, Bridgehead supports hundreds of neighbourhood organizations every year through in-kind donations of coffee, tea, gift baskets, and gift cards.

At the center of our success is our extraordinary team. We are currently seeking an experienced self-starter with a passion for people and exceptional customer experiences to lead our Downtown Ottawa coffeehouse. The Coffeehouse Manager will educate, support, and train their team to maintain the highest standards of hospitality, ensuring our customers consistently enjoy unique, ethically traded products in a comfortable, community-centered environment.

What You Will Do:

• Leadership & Hospitality: Provide effective leadership to motivate and direct team members to exceed hospitality expectations. Model and enforce Bridgehead standards for cleanliness, product delivery, and efficiency.
• Team Management: Recruit, hire, train, schedule, supervise, and evaluate the front-line team. Model, foster, and encourage personal and professional growth in the workplace.
• Operations & Administration: Maintain operational policies and procedures. Manage systems, records, and cash practices. Actively control store costs, including inventory, payroll, purchasing, waste, and maintenance.
• Customer Experience: Anticipate and respond to customer needs, observing the environment to ensure a warm, inviting coffeehouse.
• Collaboration: Participate in team meetings, develop actionable store plans, and liaise professionally with Support Staff and other Managers.
• Safety & Standards: Guard the health and safety of customers and staff while safeguarding the company’s vision and values.

What We Are Looking For:

• 2 to 3+ years of experience in a Store Manager role.
• Established professional with an exemplary track record in hospitality.
• Proven financial and inventory management skills.
• Excellent communication and interpersonal skills.
• Consistent record of punctuality, strong time management, and attendance.
• Flexibility regarding store location and hours of work.
• Physical ability to stand, walk, bend, twist, and lift up to 40 kg (with or without reasonable accommodation).
• Food Handler certification and First Aid/CPR certification are considered strong assets.

What We Offer:

Bridgehead offers a competitive total rewards package, an engaging work environment, and clear career growth opportunities. This position includes eligibility for our comprehensive Group Benefits Plan, paid vacation, paid sick days, and company discounts.

Diversity, Inclusion & Accessibility (AODA)

Bridgehead is an Equal Opportunity Employer committed to building an environment where everyone feels included, valued, and heard. We encourage applications from individuals with disabilities, Indigenous Peoples, racialized individuals, members of gender and sexually diverse communities, and those with intersectional identities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request for candidates taking part in all aspects of the selection and recruitment process. If you require accommodation at any point, please let us know and we will work with you to meet your needs.

Please note that we will only contact applicants selected to move forward in the interview process. No recruitment agencies, please.