Telecommut
The Service Estimator serves as a critical link between technicians, suppliers, and customers, ensuring repairs are quoted accurately, parts are sourced efficiently, and customer expectations are met. Success in this role requires strong technical aptitude, attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 55 years. We are a REHLKO generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers’ expectations in an environment that is enjoyable and rewarding.
Essential Functions And Responsibilities
- Reviews technician write-ups and service reports to determine repair scope, required materials, and quotation requirements.
- Manages assigned service quote workload, prioritizing requests based on customer impact, equipment criticality, and business objectives.
- Develops accurate Time & Material (T&M) and repair quotations in accordance with company pricing guidelines and profitability targets.
- Researches part compatibility, availability, pricing, and lead times to support repair recommendations and quote development.
- Works directly with technicians, operations personnel, and customers to clarify repair requirements and provide accurate quotation information.
- Collaborates with suppliers, manufacturers, and subcontractors to obtain technical specifications, pricing, and delivery commitments.
- Identifies replacement components and part numbers using equipment documentation, exploded diagrams, and manufacturer resources.
- Expedites critical parts research to minimize customer downtime and support emergency repairs.
- Maintains strong supplier relationships and actively seeks alternative sourcing solutions when appropriate.
- Supports key customer programs and critical repairs by meeting established response and turnaround expectations.
- Tracks quote activity and follows established processes to ensure timely completion.
- Provides exceptional service and communication to both internal and external customers.
- High school diploma or equivalent plus two+ years related experience; equivalent combination of education and experience will be considered on a case-by-case basis
- Computer experience, with Microsoft Dynamics GP experience a plus
- Demonstrated ability to multi-task and maintain organization in a fast-paced, changing environment
- Mechanical inclination; diesel and gaseous engine knowledge preferred
- Solid organizational skills and ability to follow through; uses time efficiently and is detailed-oriented
- Demonstrated ability to work in a team environment
- Demonstrated written and verbal communication skills with the ability to establish rapport with customers, colleagues, and management
The anticipated compensation range for this position is $32.00 to $42.00 hourly. Actual compensation may vary based on skills, experience, certifications, location, and other business-related factors.
Kinsley Group offers a comprehensive benefits package that may include medical, dental, and vision insurance, company-paid life insurance, disability coverage, paid time off, paid holidays, 401(k) with company match, employee assistance programs, and other company-sponsored benefits.
