Telecommut
Hours: Up to 40 hours per week, based on business needs.
Welcome to Specsavers – where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 5th Best Workplace in Canada and 12th globally by Great Place to Work, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.
Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.
If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
What You’ll Do
As a Licensed Optician at Specsavers, you’ll play a key role in helping customers see and feel their best. You’ll guide them through their eyewear choices, ensuring every pair of glasses is tailored to provide comfort, style, and optimal function. Working closely with our retail and clinical teams, you’ll share your expertise to make every visit a memorable experience.
You’ll be part of our mission to deliver exceptional eye care to everyone, while supporting customers with personalized advice and championing the quality and standards that Specsavers is renowned for.
Key Responsibilities
- Assist customers in understanding their visual needs and interpreting optical prescriptions from eye care professionals.
- Provide personalized guidance on frame and lens selection to ensure optimal vision, comfort, and fit for each customer.
- Perform accurate dispensing measurements using Specsavers digital tools and conduct quality assurance checks on eyewear.
- Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers.
- Manage after-care services, including resolving complaints with effective problem-solving techniques.
- Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
- Handle third-party billing professionally, ensuring compliance with fee structures and agreements.
- Coach and support team members in developing optical knowledge and skills, fostering professional growth.
- Contribute to daily store operations by maintaining cleanliness, managing inventory, and upholding Specsavers’ values and brand standards.
- Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province.
- Have at least 2 years of previous customer service experience, preferably in an optical dispensary environment
- Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
- Reliability and flexibility to work retail hours
- Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
- Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
- Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications
- Vacation: 3 weeks of paid vacation (prorated for hours worked)
- Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
- Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
- Friends & Family Discounts: 4 vouchers per year, each offering 25% off
- Health & Dental Coverage: Comprehensive coverage starting on your first day
- Health Care Spending Account
- Employee Assistance Program: Confidential support for mental health, financial, and personal well-being
- Career Growth: Ongoing investment in your professional development and advancement
- Collaborative: We work together as one Specsavers to deliver our purpose
- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision-making
- Compassionate: We care, support, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
Accessibility and Accommodations
We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [email protected] . We will work with you to meet your needs and ensure a fair and equitable experience.
