Telecommut
This is a posting for an existing job vacancy
Essential Duties And Responsibilities
- Assign porter duties, monitor completion and assist with room setups, flips, clearing and water stations according to BEOs.
- Coordinate with the Conference, Borealis & Catering Managers and Operations Supervisor on last-minute changes, setup requirements and priorities; communicate updates promptly.
- Update the porter sheet weekly and whenever event requirements change. Print current event summaries and porter sheets each evening for the following day.
- Assist with weekly scheduling, monitor staff clock-in and clock-out times, and report absences and staffing gaps to management.
- Carry a working radio throughout the shift and ensure all porters do the same. Respond promptly and professionally to requests.
- Check layouts, tables, chairs, water stations and equipment. Ensure furniture is safely secured, prepare setup packages and complete next-day room setups and closing checklists.
- Ensure staff wear required safety shoes while on duty and use appropriate protective gloves for assigned tasks. Follow safe lifting and equipment-handling procedures.
- Maintain room sanitation and disinfection; clear used dishes and keep storage and service areas organized, with exits unobstructed.
- Report equipment or furniture damage, shortages, hazards and incidents promptly. Assist with quarterly equipment, smallware’s and furniture inventories.
- Coach staff, support required training and maintain coaching and incident records. Refer disciplinary matters to management and document actions as directed.
- Promote teamwork, positive morale and courteous guest service. Resolve concerns promptly and communicate professionally with clients and colleagues.
- Follow Compass Group and TD security, health and safety, quality assurance and service policies. Monitor service standards and assigned performance indicators.
- Assist with event service, replenishment and other reasonable duties as assigned.
- Assist the Food & Beverage Supervisor with service and operational tasks when needed and when workload permits.
- Strong organization, attention to detail and timely completion of tasks in a fast-paced environment.
- Visible floor leadership, clear communication and respectful teamwork.
- Sound judgment, initiative and calm problem-solving during unexpected changes.
- Professional appearance, customer service focus and the ability to work independently.
Regular standing, walking, reaching and handling of furniture and equipment are required. The role involves regularly lifting and/or moving up to 25 pounds and frequently up to 50 pounds, using safe handling procedures and assistance where needed. Close vision and the ability to adjust focus are required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties.
Work Environment
Work takes place in conferences, events, service and storage areas, with a typically moderate noise level. Duties may involve exposure to wet or humid conditions and temperature changes.
Language Skills
Ability to read, write and communicate effectively in English, follow instructions and interact professionally with guests and colleagues. French or another language is an asset.
Other Qualifications
Education and Experience: Secondary school diploma and a minimum of three years of experience in a relevant environment.
Certificates and Training: Smart Serve certification; HACCP and WHMIS training. Completely required Compass Group training within one month of starting and annually thereafter. Criminal record check required.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
