Telecommut
Do you have good interpersonal skills and like to please people with simple gestures that make them smile? We're looking for a spirited Team lead Host or Hostess with a genuine love of customer service. They ensure that every guest feels warmly welcomed and valued by creating a friendly and pleasant atmosphere.
What You'll Do
- Reservations & Guest Experience
- Manage the daily reservation book through OpenTable.
- Optimize seating, pacing, and table availability to maximize guest experience and revenue.
- Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles.
- Manage bookings for private dining events (up to 20 guests).
- Coordinate event details with culinary and service teams to ensure seamless execution.
- Promote menu enhancements and beverage pairings where appropriate.
- Manage the Punch email inbox and respond to guest inquiries by phone and email.
- Coordinate special requests, celebrations, and dietary accommodations.
- Resolve guest concerns or escalate to management when required.
- Monitor and respond to Google and OpenTable reviews.
- Share guest feedback and service trends with the leadership team.
- Support, coach, and train the host team.
- Prepare daily VIP reports and reservation communications.
- Maintain reservation records and assist with reporting and administrative projects.
- High school diploma or equivalent experience
- Restaurant experience an asset
- Excellent stress and pressure management skills
- Good physical condition: standing for long periods of time
- Positive, trustworthy attitude and ability to work as part of a team
- Passionate about travel? Take advantage of great rates when you stay at Germain Hotels to travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Apply - we look forward to hearing from you
Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.
