Telecommut
Primary Responsibilities
- Providing great customer service and greeting all customers in a friendly and professional manner. Offering luggage assistance to all guests as well as ensures luggage is properly tagged.
- Handling and addressing all customer inquiries, complaints, and suggestions.
- Maintaining and cleaning the entrance and lobby to uphold appearance.
- Acknowledging and approaching all vehicles to immediately assist guests.
- Parking and retrieving vehicles when requested by Fantasyland Hotel Guests in a timely and safe manner.
- Securing all luggage, keys, and property of guests and safely assist guests with delivery of luggage to proper Hotel rooms.
- Providing information regarding Fantasyland Hotel, West Edmonton Mall Inn, West Edmonton Mall’s attractions and stores, and the sights and activities of the City of Edmonton.
- Other responsibilities as required.
- Must be able to lift a minimum of 50lbs without difficulty.
- Must be able to stand for full shifts on feet.
- Ability to drive both standard and automatic vehicles.
- Must have a class 5 Alberta driving license with a clear abstract.
- Be able to provide excellent customer service and express knowledge of West Edmonton Mall, Fantasyland Hotel, and Edmonton area to immediately assist in Customer inquiries.
- Neat, well-groomed and professional with a positive, friendly attitude.
- This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts.
- Must be able to provide a 3-year Driver’s Abstract.
- Must be able to pass a basic security clearance.
