Telecommut
IDj-24917
Job TypeDirect Hire
Remote TypeFull Remote
Account Manager – SMB/ Managed Services
Location - Manitoba
Position Summary
As an Account Manager – SMB / Managed Services, you will be responsible for growing and nurturing Horizon’s SMB and Managed Services client base through relationship-focused account management and proactive new business development. This role ensures high-quality client experience, long-term retention, and strategic expansion of Horizon’s Managed Services, cybersecurity, cloud, and Professional Services offerings.
Position Description
- Promote and embody the corporate culture and Horizon’s core values in all interactions.
- Encourage and foster a similar mindset within and across Horizon teams through day‑to‑day interactions.
- Collaborate with cross-functional teams where opportunities arise to streamline processes and improve overall efficiency.
- Other duties as required.
- Act as the primary point of contact for assigned clients, ensuring exceptional service and long‑term retention.
- Identify upsell and cross-sell opportunities across Managed Services, cybersecurity, cloud, and Professional Services.
- Conduct regular business reviews to ensure alignment, satisfaction, and future planning.
- Prospect, qualify, and secure new Managed Services accounts.
- Build and manage a pipeline of prospective clients and advance deals through the sales cycle.
- Develop tailored proposals and presentations highlighting Horizon’s value.
- Collaborate with technical teams to scope and position Managed Service offerings.
- Meet or exceed revenue targets, new client acquisition goals, and account expansion milestones.
- Maintain accurate CRM records, including activity tracking, forecasting, and documentation.
- Represent Horizon at industry events and partner engagements.
- Provide market insights and client feedback to support continuous improvement.
- 5+ years of experience in IT services, Managed Services, or technology sales (preferred).
- Strong relationship‑building ability and consultative sales approach.
- Excellent communication skills, both written and verbal.
- Ability to collaborate effectively with internal teams and external stakeholders.
- Strong problem-solving, analytical, and organizational skills.
- Ability to work independently and as part of a team.
- Proficient with M365 Office applications.
- Experience with systems such as ConnectWise Manage, ConnectWise Sell, DocuSign, HubSpot, LinkedIn Navigator, and QuickBooks.
- Ability to prioritize tasks, meet deadlines, and perform in a fast-paced environment.
- Willingness to ask questions and seek help when needed.
- A supportive and collaborative work environment.
- A strong portfolio of Managed Services, cloud, cybersecurity, and IT solutions.
- Professional growth opportunities in a rapidly growing industry.
- Competitive compensation structure with performance incentives.
