Telecommut
Summary
The Valet Clerk is a highly visible role that will require the ability to multitask and prioritize guest requests. Valet Clerks have a huge impact on the guest experience. They must be knowledgeable about hotel and transportation information as well as surrounding areas. Valet Clerks perform a wide variety of tasks.
The primary responsibilities include but are not limited to:
- Answering calls from guests, vendors, and team members requiring assistance
- Dispatching guest service & valet colleagues to handle requests such as (but not limited to):
- Vehicle retrievals
- Luggage pulls
- Luggage deliveries
- Room move assistance
- Resort orientations.
- Provides Valet service assistance during busy periods
- Maintaining logs, storing and maintaining vehicle keys.
- Keeps track of guest’s arrivals and departures daily and communicates with the Bell/Valet team to assist guests in a timely manner.
- Assisting guests with general inquiries, responding to guest requests, questions and effectively solving guest concerns.
- Communicating service request calls to a variety of hotel departments
- Post & processes payment for valet parking and associated fees.
- Using hotel network efficiently as an information resource to keep current on hotel events, hours of operation, guest information and communications through email.
Full Rate: $25.79
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
This role will be eligible for the following benefits, after meeting initial eligibility period:
- Health / Dental / Vision / Chiropractic
- 401K Retirement Savings Plan
- Employee Stock Purchase Plan
- Paid Vacation and Sick, Floating Holidays and 7 Observed Holidays
- Discounted rooms at any participating Hyatt location starting on the first day of employment
- Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Prior experience in Valet, guest services, or Front Desk a plus, but not required
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Ability to push, pull and lift up to 50lbs
- Ability to work both independently and as part of a team
- Must be able to provide excellent customer service
- Must be computer savvy
- Must be detailed oriented
- Must be able to work a flexible schedule including evenings, weekends, and holidays
