Telecommut
- Generate, process and sending out sales invoices on a weekly, four-weekly, and monthly basis for local authority funders and private clients, including uploading invoices to relevant customer portals where required.
- Manage invoicing for the following services provided by Symbol Family Support Services:
- Day Services
- Outreach Services
- Short Breaks
- Supported Living
- Respite
- Family Assessments
- Recharges, including client mileage and expenses
- Work closely with Service Managers and the Supported Living Manager to ensure client and funder information is accurately recorded and maintained, enabling timely and accurate invoicing.
- Act as a main contact for KCC including debt chasing, purchase order management and query resolution.
- Produce customer statements as required.
- Carry out daily credit control activities, including monitoring outstanding debts and following up overdue payments as well as providing weekly updates to the Financial Controller on invoicing performance, outstanding debt, and credit control issues.
- Take ownership of invoice and payment query resolution, collaborating with colleagues, funders, and clients to achieve timely outcomes.
- Regularly review debtor accounts and proactively identify opportunities to improve debt recovery.
- Manage bank transactions, including the allocation and reconciliation of incoming receipts and outgoing payments including completing weekly bank reconciliations.
- Upload invoices on to the Facflow platform and reconcile at month end.
- Ensure all tasks are completed in line with monthly deadlines and support month-end processes, including providing information to the Financial Controller to assist with the preparation of income accruals.
- Take responsibility for the Petty cash, distributing out clients’ funds and maintaining their individual ledgers, ensuring all cash in and out is accurately logged and reconciled.
- Reconcile shop receipts from lightspeed to Xero, investigating any discrepancies.
- Help with ad hoc projects as required.
- Experience in Credit Control
- Excellent written and verbal communication skills
- Intermediate MS Excel skills and confident with the use of IT and Microsoft Office products
- Good time management and ability to adhere to key accounting deadlines
- Customer service skills
- Previous experience with Xero (or similar accounting software)
- Previous experience in a similar role would be desirable
- Experience with Lightspeed, Xero, Nurse buddy, Nourish, KCC and other local authority portals.
- AAT studying / qualified
