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This exciting Front Store Clerk opportunity offers strong potential to advance into a Front Store Supervisor role!
Responsibilities
- Provide warm, friendly customer service by greeting all customers and handling inquiries courteously
- Operate the cash register, stock shelves, tidy aisles, and support various front-store tasks
- Ensure store cleanliness and organization, including performing light janitorial duties and maintaining displays
- Follow store policies on security, shoplifting, lottery, and CBO ticket handling
- Monitor cash levels, anticipate change needs, and request pickups when necessary
- Develop strong product knowledge, stay informed about new items, and maintain awareness of store layout
- Merchandise products effectively using shelf labels, rotation, and facing techniques
- Manage allocated sections and notify buyers of out-of-stock items
- Assist in inventory maintenance and support reordering processes
- Support seasonal displays and promotional setups
- Handle difficult customer situations with tact and escalate complaints as needed
- Report customer feedback and concerns to the store manager
- Remain productive between customer interactions
- Complete miscellaneous duties as assigned by the Store Operator/Pharmacy Manager
- Manage and support daily operations across the pharmacy and retail store, ensuring efficiency, adherence to policies, and a seamless customer experience.
- Operate receiving and shipping procedures, including order checking, inventory tracking, restocking, inter-store transfers, and returns; coordinate with suppliers and manage damaged goods.
- Supervise, train, and support staff in various departments; handle scheduling, performance reviews, conflict resolution, and team development.
- Maintain accurate billing and cashiering processes (including AADL, MSP, third-party, and POS transactions); collect and manage customer payments.
- Organize and maintain stockroom, overstock rotation, marking supplies, merchandising displays, seasonal goods, and ensure inventory systems and paperwork are up to date.
- Deliver compassionate customer service by answering inquiries, resolving concerns, communicating effectively, and providing assistance on products, services, and complaints.
- Perform various clerical and administrative tasks such as maintaining files, handling phones, and assisting customers at front counters.
- Ensure cleanliness, safety, security, and professional standards across all work areas and staff appearance.
- Lift, carry, bend, reach, and move items up to 50 lbs as needed, with the ability to stand for extended periods and perform physical duties throughout shifts.
- Handle miscellaneous tasks as needed to support the Store Operator/ Pharmacy Manager and District Director.
- Accurate cash handling and strong customer service skills
- Ability to stand for extended periods and multitask in a fast-paced environment
- Clear, courteous communication and strong product knowledge
- Experience in merchandising, retail, or cashiering is an asset
- Mature, cooperative attitude with a professional appearance, including proper grooming and a name tag
- Criminal Record Check required
- 32 hours per week (Full-time)
- The store operates Monday through Friday from 9:00 a.m. to 6:00 p.m., and Saturdays from 9:00 a.m. to 5:00 p.m.
- Standard shifts will be scheduled within these hours, and some weekend availability is required.
- Paid vacation
- Comprehensive health and dental benefits
- Opportunity for career growth and professional development support
Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients! We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
While all responses are appreciated, only those being considered for interviews will be acknowledged.
