Telecommut
What's the job?
- Provide Tier 2 technical support for escalated incidents and service requests across a large enterprise environment
- Troubleshoot and resolve issues involving Active Directory, Microsoft Entra ID (Azure AD), Office 365, Windows 10/11 and related technologies
- Support user authentication, account access, permissions and identity management requests
- Deliver white-glove support to executive leadership and VIP users when needed
- Utilize ServiceNow to manage incidents, requests, documentation and change activities
- Troubleshoot issues involving Exchange Online, Teams, SharePoint and other Microsoft collaboration tools
- Support onboarding and offboarding activities, including account provisioning and hardware setup
- Prioritize and manage a high-volume queue of incidents and requests while meeting service expectations
- Collaborate with Tier 1, Tier 2 and Tier 3 teams to ensure efficient issue resolution
- Create and maintain technical documentation, knowledge articles and process improvements
- Identify opportunities to enhance service delivery and improve the end-user experience
- 3-5 years of experience in a Tier 2 Service Desk Specialist, Desktop Support or similar enterprise IT support role
- Strong hands-on experience with Active Directory, including user management, access control and group policies
- Experience supporting Microsoft Entra ID (Azure AD), identity management and authentication troubleshooting
- Strong knowledge of Office 365, including Exchange Online, Teams and SharePoint
- Experience utilizing ServiceNow for incident and request management
- Excellent troubleshooting skills across Windows environments, Microsoft applications and endpoint devices
- Ability to work independently in a fast-paced, queue-based support environment
- Strong organizational skills and the ability to effectively prioritize competing demands
- Exceptional communication and customer service skills
- Experience supporting enterprise environments and large user populations preferred
- Competitive compensation and comprehensive benefits package
- Medical, Dental and Vision Insurance
- Exposure to an enterprise environment supporting more than 8,000 users
- Opportunity to develop broad technical expertise across multiple technologies
- High-visibility role supporting users across multiple locations
- Collaborative team environment with opportunities for continued growth and development
- Opportunity to build a versatile "jack-of-all-trades" IT skillset
- Compensation: $70,000-75,000 annually
- Benefits: Medical, Dental, Vision, 401(k), PTO
- Location: Alberta, Canada
- Work Model: Fully onsite
Jessica Mazzoni
Sr. Unit Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
All assignments are at-will and their duration is subject to change.
