Telecommut
Rate of Pay: $18.00 per hour + gratuities
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
The Bell Person will enjoy being part of a team that creates an atmosphere of exceeding guest arrival and departure expectations each and every time. You will utilize your superior guest service skills, combined with your communication and organizational abilities to provide a high degree of professionalism and efficiency for all guests and visitors at the resort.
Job Duties
- Responsible for guest arrival and departure experience
- Providing courteous, professional and attentive guest service at all times
- Following up with guest requests or concerns efficiently.
- Establishing a personal rapport with the guest in order to learn about their needs and expectations, find opportunities to connect and “wow”.
- Valet parking and retrieval of guest vehicles in a safe and efficient manner
- Assisting with guest room deliveries
- Driving guest shuttles to local attractions
- In-depth knowledge of the Kananaskis Valley and surrounding area, to offer recommendations, make bookings and build an unrivalled Kananaskis guest experience.
- Responsible for general upkeep of public areas including the hotel lobbies and front entrance.
- Strong and effective communication/teamwork with all other departments (Housekeeping, Engineering, Conference Services, Accounting, etc.)
- Knowledge of all safety and emergency procedures
- Dynamic, enthusiastic individual who thrives under pressure and is able to multi-task
- Required to lift and carry guest luggage.
- Applicant with Hospitality/Tourism Diploma would be an asset.
- You must have previous customer service experience.
- Strong verbal and written communication skills
- Professional in presentation and demeanor
- Must demonstrate a high level of attention to detail.
- Previously demonstrated commitment to exceeding guests' expectations at all times.
- Must be computer literate with experience in Windows, Internet
- Must be highly Health and Safety conscious dedicated to maintaining a safe work environment.
- Enjoys working in a team environment.
- Must be able to work variable shifts.
- Must be in possession of an Alberta Motor Vehicle Operator’s License. A Class 5 driver’s license is required, and a class 4 license is preferred, in order to be able to assist with Resort Shuttle operations.
- Must be able to drive manual and be able to drive a standard vehicle is an asset.
- Prolonged standing and walking throughout the shift in a fast-paced, high-visibility luxury environment.
- Frequent lifting, carrying, pushing, and pulling guest luggage, parcels, and equipment; ability to safely handle items of varying size and weight (25 to 50 lbs.).
- Maneuvering loaded luggage carts (50 lbs.) through lobby spaces, elevators, corridors, and guest floors with precision and care.
- Repetitive bending, stooping, kneeling, crouching, and reaching when loading/unloading luggage and organizing bell storage areas.
- Exposure to outdoor conditions while greeting guests, loading vehicles, and providing directional assistance (including heat, cold, rain, or snow).
- Always adhering to safe lifting techniques and occupational health and safety guidelines.
- Annual wage and performance review
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which includes an employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa*
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
- Season Availability, subject to cut off dates.
