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When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
GRADE
ASTD9
LOCATION OF POSITION
Baltimore City Department of Social Services
Office of the Director
1910 N. Broadway
Baltimore, MD 21213
Main Purpose of Job
The main purpose of this position is to provide administrative support to the Director, Chief of Staff, Deputy Chief of Staff, and Special Assistant to the Chief of Staff. This position serves as first point of contact for the Office of the Director. This position often serves as liaison between the Director’s Suite personnel and staff throughout BCDSS. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the department.
POSITION DUTIES
- Serve as the first point of contact for the Office of the Director; Communicates by the telephone, e-mail, and facsimile with all levels of internal and external customers.
- Receives and logs in mail and correspondences requiring director's signature; Organizes incoming and outgoing correspondences, mail, print material, information packet for various agency advisory boards, etc.; Proofreads outgoing correspondence, reviewing for completeness and accuracy.
- Maintains the chief of staff's calendar in the absence of the special assistant to the chief of staff.
- Updates and maintains the Director's Office phone directory, which consists of all leadership team members' phone number.
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years performing secretarial or clerical work involving typing duties.
Notes
- Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
- Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
- Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- One year of experience using Microsoft Office and Google Suite.
- One year of experience drafting and managing correspondence.
- One year of experience coordinating cross-functional teams, including setting timelines, tracking progress, and delivering results.
- One year of experience in a fast-paced, evolving office environment.
NOT APPLICABLE
Special Requirements
Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
Benefits
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
- Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave – ten (10) days of accumulated annual leave per year.
- Sick Leave – fifteen (15) days of accumulated sick leave per year.
- Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays – State employees also celebrate at least twelve (12) holiday per year.
- Pension – State employees earn credits towards a retirement pension.
- Positions may be eligible for telework.
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.
Or email [email protected].; voice 410-767-7199.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or [email protected].
Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application.
TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
We thank our Veterans for their service to our country and encouraged them to apply.
