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Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging.
Job Summary
Twelve is seeking a highly organized, detail-oriented Production Specialist to support operational delivery for key merchandising programs and enterprise accounts. This role will assist with purchase order processing, production trackers, supplier follow-up, sample coordination, compliance documentation, logistics support, and internal/client status updates from brief through delivery. The role will work closely with the Production & Operations Manager, logistics, compliance, finance, suppliers, and internal teams to keep projects organized, accurate, and moving forward.
Responsibilities
Account, Project & Administrative Support
- Maintain organized project trackers, account documents, purchase order records, follow-up notes, and client-specific process documentation
- Support client and internal status updates by gathering information from suppliers and internal teams, preparing meeting notes, and flagging missing information or next steps
- Assist with PO conversion and supplier handoff after requirements, pricing, and timelines have been reviewed and approved by the manager
- Follow up with suppliers and factories on production status, estimated completion dates, sample progress, and upcoming milestone requirements
- Update critical path documents with key production milestones, including sampling, approvals, production start dates, QA/QC, compliance, shipping readiness, and invoicing status
- Track open supplier actions and flag missing information, delays, or changes to the manager for review
- Support Pre-Production Sample coordination by tracking sample submissions, approvals, revisions, dispatch details, and required follow-up
- Maintain sample records, production documentation, range boards, project folders, and client-specific process documents
- Help organize production photos, sample feedback, approvals, and related documentation to ensure files are complete and easy to reference
- 1-3 years of experience in production, supply chain, operations, merchandising, account coordination or a similar support role; relevant internships or entry-level experience will be considered.
- Strong organizational skills with the ability to manage trackers, details, timelines, documents, and follow-ups across multiple projects.
- Clear written and verbal communication skills, with comfort working with internal teams, suppliers, and external partners.
- Strong attention to detail and accuracy when working with purchase orders, quantities, dates, costs, and documentation.
- Proficiency in Microsoft Office, especially Excel
- Ability to learn new systems, trackers, client portals, NetSuite, and project management tools
- Problem-solving mindset with the ability to flag risks, ask questions, and escalate issues appropriately
- Interest in production, supply chain, or client operations
- Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
- Hybrid work environment
- Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
- Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
- Paid Parental Leave
- Family planning and wellness benefits
- Summer Fridays
- Discretionary Bonuses
Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.
