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IT Service Desk Technician

IDR, Inc.

Full time Posted: 3 weeks ago Software Development

Hiring from: United States

IDR is seeking a IT Service Desk Technician to join one of our top clients for an opportunity in Atlanta, GA. This role involves providing essential technical support, managing hardware, software, and network issues in a hybrid environment. The position is ideal for candidates with help desk experience seeking to contribute to a vital organization in the public sector.

Position Overview for the IT Service Desk Technician:

  • Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
  • Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
  • Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
  • Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
  • Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.

Requirements for the IT Service Desk Technician:

  • High School Diploma or GED and two (2) years of experience providing technical support in a Help Desk or Service Desk environment; OR Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.
  • Experience supporting Microsoft Windows 11, Microsoft 365 (Teams, Outlook), and Microsoft Entra ID (Azure AD).
  • Knowledge of Microsoft Intune and Windows Autopilot deployment.
  • Familiarity with ServiceNow ticketing system, endpoint configuration, and asset management.
  • Strong customer service and communication skills.

What's in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

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