Skip to main content
Telecommut

IT Service Desk Technician

IDR, Inc.

Full time Posted: 5 hours ago Software Development

Hiring from: United States

IDR is seeking a IT Service Desk Technician to join one of our top clients for an opportunity in Atlanta, GA. This role involves providing essential technical support, managing hardware, software, and network issues in a hybrid environment. The position is ideal for candidates with help desk experience seeking to contribute to a vital organization in the public sector.

Position Overview for the IT Service Desk Technician:

  • Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
  • Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
  • Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
  • Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
  • Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.

Requirements for the IT Service Desk Technician:

  • High School Diploma or GED and two (2) years of experience providing technical support in a Help Desk or Service Desk environment; OR Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.
  • Experience supporting Microsoft Windows 11, Microsoft 365 (Teams, Outlook), and Microsoft Entra ID (Azure AD).
  • Knowledge of Microsoft Intune and Windows Autopilot deployment.
  • Familiarity with ServiceNow ticketing system, endpoint configuration, and asset management.
  • Strong customer service and communication skills.

What's in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

How to apply

To apply for this job you need to login. If you don't have an account yet, please register.

Post a resume

Similar jobs

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is to speak to Jack. Job Title Software Engineer...

Full time Posted: 4 hours ago Hiring from: United States

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is to speak to Jack. Job Title Founding Engineer...

Full time Posted: 4 hours ago Hiring from: United States

About The Role Stavtar is seeking a Head of Client Relationship Management to lead the client experience strategy for StavPay. This role will build and lead the relationship management function, owning the strategic direction for how Stavtar manages, grows, and...

Full time Posted: 4 hours ago Hiring from: United States

The Team Morningstar's purpose is to empower investor success. We believe people perform at their best when they have access to meaningful benefits, supportive programs, and a workplace where they can thrive. As part of Morningstar's Global Benefits team, you'll...

Full time Posted: 5 hours ago Hiring from: United States