Telecommut
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
Job Type: Full-time
Location: Chicago
Compensation: $55,000 - 70,000 annual salary (depending on experience)
Essential Duties and Responsibilities:
- Provide a clean, safe and healthy environment for members, guests and co-workers
- Management of the Customer Service, Front Desk, and Spa desk experiences
- Responsible for staffing of Housekeeping and Hospitality teams. Prepare and assign working schedules. Keep time records and approve payroll. Maintain personnel files and evaluate employees on a regular basis for performance, including annual reviews
- Help retain and attain new members through collaboration with Membership team and other staff
- Support frontline staff during prime times at the front desk to ensure members are receiving FFC's Platinum Star-level Hospitality
- Coordinate with housekeeping to establish procedures and schedules for maintaining landscaping and facilities
- Establish right controls for issuance of keys. Keep record of keys issued. General locksmithing functions
- Maintain and purchase inventory of supplies. Recommend to the General Manager, necessary capital equipment and major repairs. Be involved in the competitive bidding process for such items
- Prepare annual department budgets in consultation with the General Manager and Director of Accounting. Control expenditures in line with budget for housekeeping payroll; R&M associated and Supplies plus pool expenses and supplies
- Establish relationships with landlords and building representatives
- Establish relationships with fitness vendors and set standards for fitness equipment maintenance
- Oversee regular equipment audits to ensure all components and equipment are functioning properly; coordinate and oversee repairs as needed
- Responsible for formation of disaster (safety) plan in case of fire and other emergencies
- Maintain a file of operating manuals and parts catalogs for all equipment
- Coordinate contractors and supervise contractor projects
- Contribute to facility maintenance and club cleanliness; uphold adherence to cleanliness standards for all members of staff
- Meet and exceed Individual and Departmental Goals as assigned by General Manager
- Ensure communication materials including SOPs and training materials are up-to-date
- Set up and maintain standards of cleanliness for Customer Service staff, Front Desk and office
- Compile and process all required paperwork and reports in a timely and accurate manner
- Attend regularly scheduled staff meetings, including weekly leadership and semi-annual "all staff" meetings
- Represent FFC at club and community events such as festivals, open houses, Chamber of Commerce events, etc.
- Be available on call to respond to emergencies
- Additional duties as assigned by General Manager
- Bilingual (Spanish) preferred but not required
- Ability to take direction from ownership/management and assist in special projects
- Ability to communicate effectively with staff and members in order to promote high levels of customer service within the staff
- Ability to organize, administer and delegate work and authority
- Proficiency in P&L interpretation and oversight
- 2-5 years of previous management experience
- Excellent leadership and motivation skills
- Passion for health and fitness
- High-level verbal and written communication ability
- Ability to work during “Closeout” (last 3 days of every month, or other more relevant dates as needed)
- Strong working knowledge of Excel, Google Docs and email
- Ability to walk up and down stairs and lift a minimum of 50 lbs. with or without reasonable accommodation
- Insurance: Medical, Dental, and Vision through Blue Cross Blue Shield of Illinois
- 401K: Company match
- Life Insurance: Company-paid
- Professional Development: FFC matches 50% of educational costs up to $200/year
- Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).
- Continued Education: Access to FFC University courses and discounted certifications.
- Club Membership: Complimentary access to all FFC locations.
- Discounts: 25% off Spa, Retail, and Fitness classes.
- Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
- Inclusive Culture: A welcoming and diverse team environment.
