Telecommut
Responsibilities:
• Analyze business processes and customer service operations to identify improvement opportunities and recommend effective solutions.
• Gather, organize, and document business needs, functional requirements, and workflow details for stakeholders and project teams.
• Review operational documents and process materials to ensure accuracy, completeness, and alignment with business objectives.
• Partner with cross-functional teams to support Agile Scrum activities, including backlog refinement, requirement clarification, and sprint planning discussions.
• Perform gap analysis to compare current practices with desired outcomes and help define actionable next steps.
• Collaborate with call center and business stakeholders to understand service challenges and propose process enhancements.
• Track requirement changes, maintain supporting documentation, and communicate updates clearly throughout the project lifecycle.
• Proven experience in business analysis within a fast-paced operational or customer service environment.
• Hands-on knowledge of call center processes and customer service workflows.
• Strong ability to review documents, extract key details, and produce clear business documentation.
• Experience working within Agile Scrum teams and supporting iterative delivery practices.
• Demonstrated skill in conducting gap analysis and translating findings into practical recommendations.
• Excellent communication and stakeholder collaboration skills.
• Strong organizational abilities with attention to detail and follow-through.
Technology Doesn't Change the World, People Do.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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