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Property: COMO Metropolitan London
Position: Night Receptionist
Base Location: London
Department: Front Of House
Reporting to: Night Manager
Tasks/Responsibilities
- Provide our guest with prompt and efficient room check-in and check-out according to established legislation and SOPs
- Full understanding of the LQA Standards
- Answer calls in a polite and professional manner following LQA Standards and SOPs
- Be completely knowledgeable of our product, and timings for our outlets and services
- Handling cash and foreign currency exchange.
- Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required
- Offer guests information about the Hotel outlets, their opening, closing times and products on offer
- Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
- Monitor general inbox on each shift and response to guest query
- Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
- Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
- Ensure the reception area is kept clean and tidy at all times
- Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests
- Be aware of all Health and Safety procedures with special focus on fire evacuation
- Handle night audits, including balancing accounts and preparing reports
- Confident in approach with self-driven attitude
- Proactive
- Excellent spoken and written English
- Excellent Social and Communication skills
- Well-presented and groomed
- Experience with Opera System
- Ability to speak more than one language
We are always looking for talented people to join us at COMO. If you would like to send us your resume for a position not advertised please send your resume to us.
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