Quality Operations Analyst II

POSITION OVERVIEW

The Quality Operations Management unit within the NBME's Operations Management department, a division of NBME's Assessment Operations group, is currently seeking a Quality Operations Analyst to provide leadership in developing data analytics to inform business decisions, performing quality operation research to mitigate customer impacts, and driving continuous improvement.

While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates within 50 miles of our office location in Philadelphia, PA.

Please note that onsite interviews and onboarding at our Philadelphia office may be required for this role. If applicable, advance notice will be provided to support planning.

At NBME, we continue to innovate and improve how we fulfill the evolving needs of the healthcare community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come.

RESPONSIBILITIES

• Support and lead analyses to enhance NBME operational efficiencies, identify and determine the scope of problems, collaborate with internal stakeholders or vendors to create innovative solutions and implement these solutions.


• Leveraging data analytical tools like R or Python to analyze and interpret complex data sets, and generate reports for stakeholders, including senior leaders, for consumption and decision making.


• Collaborate with internal cross-functional teams to address quality issues, and support collaboration with external vendors involved in NBME's core assessment operations.


• Participate in and/or lead quality improvement initiatives, including incident management and root cause analysis process.


• Develop and analyze metrics for quality improvement initiatives, promote these metrics to internal stakeholders for self-service.


• Define key system performance indicators and lead quality assurance process for both internal functions and services provided by partner organizations

QUALIFICATIONS

Skills and Abilities

• The ability to work collaboratively in a team or project environment and lead same when asked.


• Excellent communication skills.


• Excellent data management and analysis skills, including data modeling, SQL, XML


• The ability to analyze data and prepare presentations/reports suitable for senior leadership.


• The ability to leverage facts and data to make recommendations around operational decision making.


• Attention to details and a commitment to error-free work.


• Understanding business/organizational theory.


• Understanding of Quality Management models.


• Understanding of Process Improvement models.

Experience

• 4 years of related experience


• Six Sigma Green Belt preferred


• 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience

Education

• Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desired.

About NBME

NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce.

Founded in 1915, NBME develops and manages the United States Medical Licensing Examination with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations.

We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education.

Learn more on NBME's website.

NBME's Community Collaborations and Contributions

NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health.

Compensation we are offering for this position is at $83.302 - $90,000.year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.

NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.