Telecommut
Introduction:
Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.
Contract Period: 8 months with potential to extend or convert
Pay Rate: $25 per hour
Location: Mississauga, ON
Location Type: Hybrid
Business Hours: Monday - Friday, 8:00 AM – 5:00 PM
Job Responsibilities:
- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
- Reports to a Team Manager within the Team Structure.
- Positively contribute to the overall customer experience and loyalty index in each interaction.
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
- Create and/or recognize exceptional customer service through established programs.
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
- E4Provide subject matter expertise for internal and external partners within defined area.
- Complete assigned tasks accurately & within established standards.
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
- Identify areas of risk and escalate as necessary.
- Be knowledgeable and comply with Bank Codes of Conduct.
- Identify, suggest and actively participate in process improvements.
- Understand and apply bank/service centre operating policies and procedures.
- Demonstrate flexibility by adapting to change within business area and unit.
- Adopt new process and technology improvements.
- Ensure necessary due diligence is taken to support the accuracy of all transactions.
- Undergraduate degree required.
- 2-4 years of banking and financial experience.
- Microsoft office 365 proficiency- Word, Outlook and Excel.
- Data entry experience.
- Prior experience meeting SLAs.
- Tech savvy- ability to learn new software/technology quickly.
- Strong communication skills.
- Accuracy and attention to detail.
- Time management/ organizational skills.
- Adaptable to change.
- Comfortable with complexity.
- Estate files processing experience.
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
