Facilities Coordinator (full-time; hybrid option)

About Us:

We are a dynamic and growing credit union with 10 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.

We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!

Mainstreet Credit Union is actively seeking an experienced Facilities Coordinator to join our growing team!

Why Join Our Team?

At Mainstreet we believe in investing in you – whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.

Our Values:

Personalized: High quality personalized advice with flexible solutions.

Supported: Highly responsive through empowered professionals.

Known: Meaningful impact and connected to community.

Easy: Easy and in the way our members prefer.

Compensation:

Salary: $63,703.00 - $79,628.00 (commensurate with experience)

Bonus: Eligible for a discretionary annual bonus based on individual and organizational performance.

Location: Hybrid option (weekly in-office work at one of our administration offices - Strathroy or Sarnia)

Travel Requirement: This role requires regular travel to administration and branch locations within our service area. Candidates should be able to travel to these locations as needed and have access to reliable transportation. Where operational requirements necessitate the use of a personal vehicle, candidates must be able to meet those requirements.

Job Functions:

The Facilities Coordinator will primarily support facilities operations and building-related needs. This role is responsible for triaging and coordinating maintenance requests, working closely with vendors and service providers, and assisting in the planning and execution of routine and preventative maintenance activities to ensure a safe, efficient, and well-maintained work environment. In addition, the role, will provide front-line IT support, helping to troubleshoot common technology issues and escalate more complex requests as needed. In addition, this position will contribute to optimization initiatives, improving maintenance processes, and supporting technology and system enhancements that improve overall efficiency.

Duties and Responsibilities:

Facilities Coordination & Maintenance

• Triaging building-related maintenance help desk tickets (e.g., HVAC, lighting, plumbing, repairs etc.) and ensuring timely resolution.


• Coordinate and schedule regular building maintenance tasks, working closely with third-party vendors (e.g., construction, cleaning, repair services) and internal stakeholders to maintain a safe, clean, operational and efficient workplace. 


• Track and maintain detailed records of maintenance activities, vendor service reports, and work orders, ensuring accountability and completion of all tasks. Schedule preventative maintenance programs (e.g., HVAC servicing, life safety systems, electrical and lighting inspections), ensuring compliance with regulatory and operational requirements. 


• Assist in vendor management, including sourcing, scheduling, and monitoring service providers such as cleaning, security, snow removal, construction and repair contractors.


• Support space planning, office moves, and minor renovations, ensuring minimal disruption to business operations. 


• Coordinate the procurement of facilities and IT related materials, equipment, and supplies, including sourcing and recommending vendors, obtaining quotes, and issuing purchase requests.

Front-Line IT Support

• Provide basic technical support for end users, resolving common help desk tickets and assisting with troubleshooting devices such as workstations, printers, and mobile equipment, escalating complex issues as needed. 


• Support routine IT tasks such as system updates, equipment setup and installations across multiple locations. 


• Maintain accurate technical documentation, including user guides, troubleshooting procedures, and support logs.

Security System Support

• Provide support and monitoring for security systems, including access control systems, video surveillance, and alarm systems.

Optimization and Efficiency 

• Contribute to initiatives that improve operational efficiency, including both facilities systems and supporting technology. 


• Support cross functional projects related to workplace improvements, infrastructure upgrades, and system enhancements. 

Qualifications:

Education & Experience

• Post-secondary education in Facilities Management, Property Management (Information Technology would be an asset), or a related field (or equivalent experience).


• Minimum of 2-3 years of experience in a facilities coordination or building operations role, including management of maintenance requests, coordinating vendors and supporting preventative maintenance programs. 


• Basic experience in providing IT and equipment support, including troubleshooting common issues.


• Experience using a help desk ticketing platform is considered an asset.


• Experience using computerized maintenance management systems (CMMS) or similar platforms to track maintenance schedules, assets, and vendors.

Skills & Abilities

• Exceptional organizational and time management skills, with the ability to effectively manage multiple, competing facilities priorities in fast-paced environment. 


• Proven ability to triage, prioritize, and coordinate building-related maintenance requests, ensuring timely follow-up and resolution across a high volume of tasks. 


• Excellent communication and coordination skills, with the ability to work effectively with both internal teams and external vendors.


• Ability to track, manage, and maintain detailed records of maintenance schedules, work orders, and vendor performance with a high level of accountability. 


• Ability to balance planned preventative maintenance with urgent and reactive requests while maintaining service quality.


• Familiarity with building systems and security infrastructure (CCTV, access control, locks) and their maintenance requirements are preferred.

Other Requirements

• Valid driver's license and reliable transportation (as travel between locations is required).


• Flexibility to work occasional evenings or weekends for scheduled maintenance or emergency troubleshooting.

Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.

Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

*Note: This posting is for an open vacancy. Application compatibility assessed with AI.