Telecommut
Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.
Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.
We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.
The Opportunity
We are looking for an extremely motivated and passionate Project Coordinator who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. You will coordinate the end to end process of the heat pump install from the estimate through to the post installation customer follow up.
What You Will Do:
- Develop and execute on a process for tracking the installations, including tracking prospects, assisting with customer inquiries, addressing questions regarding quotes, and scheduling walk through, install, and inspections
- Develop and manage the required permitting process for each project
- Maintain and report on all scheduled installs, coordinating with the install teams, permits, and inspection
- Coordinate with the warehouse and installation teams to ensure the right equipment, materials, and team members are allocated to the projects
- Create process documentation and training materials for new team members
- Participate in business system selection and configuration to enable delightful customer flows and efficient processes
- Receive feedback and monitor the quality of services provided
- PMP or related training preferred
- Proven ability to implement process improvement initiatives
- Strong knowledge of developing project plans that support construction or related tasks
- Strong decision making and problem solving skills
- Excellent communication skills and customer service acumen
Pay: $60,000 - $73,000 per annum
Benefits
Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Extended Health Care
Disability Insurance
Education Support
Parental Leave Top Up
Work Location: In person - North Vancouver, BC
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.
Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.
