Telecommut
The Manager will have full scope of responsibility for all specific departments of a Buddy’s unit to maximize guest satisfaction and profit development. This role maintains a high standard of customer service throughout daily operations and communicates effectively with management and staff on plans and progress development. The scheduling expectations of this role will be to work a minimum of 5 days/50 hours per week.
Essential Functions
- Oversee all unit operations during scheduled shifts including daily decision making, training and staff support, guest interaction, scheduling while upholding standards, product quality and cleanliness.
- Manage staff labor throughout each shift by monitoring breaks and ensuring all checkout and cash handling procedures.
- Execute daily staff pre-shift briefings on all scheduled shifts.
- Provides continuous directions for staff members to ensure operational and procedural measures.
- Complete all Manager accounting reports as instructed General Manager. Monitors and identifies all unit sales and labor reports.
- Identifies operational opportunities by creating and implementing plans to address department areas and store goals.
- Supervises that all line checks are accurate throughout all shifts.
- Fosters a positive working relationship with all staff members to build maximum employee morale, productivity, and development.
- Demonstrates a safe work environment to reduce the risk of injuries and accidents.
- Oversee all deliveries to confirm products and billing accuracy.
- Promotes a positive Buddy’s experience for all guests.
- Approves all unit comps, promos, credits, and guest requests.
Leadership Duties:
- Assists with staff hiring, training, and scheduling.
- Ensures proper usage of communication tools such as: pre-shifts, Red Book, evaluations, documenting conversations for record.
- Does employee reviews and evaluations.
- Provides employees with positive and constructive feedback and implements appropriate disciplinary action when necessary.
- Ensures all employees adhere to Buddy’s uniform policy and standards.
Qualifications
- Minimum 3 years’ experience in a general management role in a full-service restaurant.
- Proficient in the following areas of management: leadership, communication, staff mentoring & development, and quality of operations.
- The ability to communicate effectively will be at all levels of staff with strong problem solving and decision-making skills.
- Knowledge of employment law and ability to maintain confidentiality.
- Must possess excellent customer service and critical thinking skills.
- Must possess and demonstrate solid computer skills.
Working conditions/Physical Demands
- Must be able to articulate clearly and listen attentively to employees and guests.
- Must be able to stand and walk for an entire shift.
- Must be able to reach, lift and bend.
- Ability to work with kitchen equipment.
- You must be able to lift to 50 pounds comfortably.
At Buddy’s we have a long history of celebrating diversity. We are committed to fostering an inclusive workplace that accepts all individuals and their differences. As an equal opportunity employer, we prohibit discrimination and harassment in accordance with federal, state, and local laws.
