Telecommut
Location:
Hampton Inn Jekyll Island
The Room Inspector ensures that all guest rooms and public areas are cleaned to the highest standard. This role directly oversees and supervises the work of housekeeping room attendants.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
- Obtain list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
- To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
- Liaise with Reception regarding room moves, VIP guests, special needs and act on any information given.
- Excellent knowledge on how to inspect properties.
- Daily inspections of all guest rooms, public areas, recreational area for cleanliness, appearance and to make sure these areas are kept as per the hotel’s standards.
- Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
- Conduct meetings and training sessions as and when required.
- To actively train all staff to the standards laid down in the training manual and monitor their work performance.
- Perform other duties as assigned by management.
- Must have a high school diploma or equivalent.
- Minimum 1 year of housekeeping experience in the hospitality industry preferred.
- Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
- Have a strong attention to details.
- Ability to work independently with minimal supervision in a high degree of autonomy.
