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With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
Purpose Of The Role
As the Team Lead, Events, you’ll take charge of leading a talented team of event professionals, overseeing end-to-end event delivery, and managing key client relationships. This is a hands-on leadership role that demands strategic thinking, operational excellence, and a passion for people. You will serve as a trusted advisor to clients, role model to your team, and a key contributor to Reed & Mackay’s ambitious growth strategy.
- Deliver exceptional support to key clients, the General Manager and the broader Events team.
- Foster strong relationships across all departments at Reed & Mackay, sharing industry-leading market insights and best practices in Events.
- Drive maximum revenue growth across all Reed & Mackay Events offerings while ensuring a substantial return on investment for clients.
Leadership & Team Management
- Lead, coach, and inspire a high-performing event planning team to achieve excellence in client service and event execution.
- Set clear goals, provide real-time feedback, and support ongoing training and professional development.
- Manage team workload and capacity, collaborating with other leaders to flex resources when needed.
- Recruit, onboard, and integrate new team members, fostering a high-performance and inclusive culture.
- Serve as the primary point of contact for a portfolio of key clients, ensuring a consistent, high-touch service experience.
- Deliver creative, tailored event solutions that align with client goals and elevate the Reed & Mackay brand.
- Lead complex projects from conception to execution, including budgets, timelines, logistics, and vendor management.
- Lead seamless on-site event execution when required, representing Reed & Mackay with professionalism, poise, and a commitment to high-touch service that reflects our brand values.
- Drive revenue growth and operational efficiency across the Events portfolio.
- Collaborate with senior leadership to set departmental goals and align event delivery with broader business objectives.
- Monitor market trends and client feedback to proactively identify service enhancements and growth opportunities.
- Support the evolution of internal systems, workflows, and best practices that scale with the business.
- Provide on-site support for events when necessary, acting as the face of Reed & Mackay.
- Collaborate with the General Manager to align departmental goals with broader business objectives.
- Identify opportunities for process improvement, business growth, and enhanced client value.
- Contribute to the development and execution of strategic initiatives within the Events Department.
- Take ownership of additional responsibilities or projects as assigned.
- Minimum 3+ years in event sourcing and planning.
- 2+ years of proven leadership experience in managing, mentoring, or developing teams
- At least 2+ years using Cvent or a comparable event management platform.
- Proven ability to communicate with clarity and poise, delivering persuasive messaging across all platforms.
- Strong project management abilities; able to juggle multiple complex projects with competing timeline.
- Demonstrated commercial acumen — comfortable with budgeting, pricing, and ROI analysis.
- Technologically fluent: Strong in Microsoft Office (Excel, PowerPoint, Teams, Outlook) and quick to learn new platforms.
- Strong, reliable, and proactive time management skills; adaptable to shifting priorities and schedules.
- A genuine passion for events, travel, and global experiences
- Strong problem-solving skills with a calm, professional, and empathetic approach to challenges.
- Able to thrive in a high-growth, dynamic setting and remain flexible with shifting priorities.
- Willingness to travel and work outside standard hours (including early mornings, evenings, and weekends as needed).
- Willingness to provide on-site event support as required.
Pay Range: $70,000 USD - $80,000 USD
Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at [email protected].
