Telecommut
- Health insurance
- Home office stipend
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Competitive salary
- Dental insurance
Key Responsibilities
- Schedule and manage patient appointments efficiently, considering factors such as urgency, clinician availability, and patient preferences
- Handle high volumes of phone calls and emails, responding to patient inquiries and addressing scheduling concerns
- Maintain accurate and up-to-date patient records and information in our electronic medical record (EMR) system
- Collaborate with healthcare clinicians and administrative staff to resolve scheduling conflicts and optimize resource utilization
- Process appointment changes, cancellations, and reschedules promptly
- Ensure compliance with patient confidentiality regulations and facility policies
- Assisting at the infusion centers in Northern California as the front office admin as needed
- High school diploma required; associate's or bachelor's degree preferred
- Minimum of 2 years of experience in a healthcare setting, preferably in a scheduling role
- Proficiency in medical scheduling software and EMR systems
- Strong knowledge of medical terminology and insurance procedures
- Excellent communication and customer service skills
- Ability to multitask, prioritize work, and maintain a high level of accuracy
- Strong organizational and time management skills
- Attention to detail with the ability to manage complex schedules
- Excellent interpersonal skills for interacting with patients, healthcare providers, and staff via phone and email
- Ability to work independently while maintaining productivity
- Proficiency in data entry and basic computer skills
- Strong problem-solving abilities to address scheduling conflicts and patient concerns
- In office 40 hours a week scheduling for Northern California locations
- Flexible schedule may be required to accommodate patient needs across different time zones
1505 Soquel Dr Ste 9 Santa Cruz, CA 95065
The successful candidate will play a crucial role in ensuring efficient operations and positive patient experiences. If you have a passion for healthcare administration and excel in organization and communication, we encourage you to apply for this Medical Scheduler position.
