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The Product Designer is a hands-on role responsible for creating intuitive, user-centered designs that support Porter’s digital products. They work within a cross-functional squad to contribute to discovery, design flows, prototypes, and user interfaces. In the product model, they design iteratively, incorporate feedback and data, and ensure solutions are connected to measurable outcomes such as adoption, conversion, and satisfaction.
Duties & Responsibilities
- Participate in product discovery with Product Owners and Researchers, contributing insights on user needs and opportunities.
- Create wireframes, user flows, mockups, and prototypes to communicate design concepts.
- Design user interfaces for digital products, ensuring a consistent and delightful user experience.
- Collaborate with cross-functional teams to define and implement user-friendly solutions.
- Incorporate user feedback and data analytics into the design process.
- Work iteratively with squads, ensuring design solutions align to product KPIs such as adoption, conversion, and NPS.
- Iterate on designs based on feedback, user testing, and business requirements.
- Contribute to the development and maintenance of a design system or component library.
- Present design work to peers and stakeholders for review and feedback.
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Required:
- Bachelor's degree in Design, Human-Computer Interaction (HCI), or a related field.
- 3+ years of experience in product or UX/UI design.
- Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
- A strong portfolio showcasing a range of product design work.
- Excellent communication and problem-solving skills.
- Nice-to-Have:
- Experience with front-end technologies (HTML, CSS) or an understanding of agile development processes.
Toronto Downtown Office (250 Yonge Street)
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
